Success Measure
A person-centred approach to the design and use of digital technologies can improve people’s quality of life and wellbeing and support independence.
Overview
Digital and technology can be used by individuals drawing on care, care professionals, and care providers to support quality of life in care services and can help guarantee the provision of high-quality, safe and person-centred care.
They can also play a really important role in supporting the wellbeing and mental health of people who draw on care. There are countless examples of digital and technology helping people to maintain independence, supporting people to remain connected to loved ones and communities, as well as enabling access to entertainment, hobbies and learning.
For this reason, a person-centred approach to the design and use of digital technologies is vital. This might look like organisations co-producing the development and delivery of their digital strategy with the people they support and helping ensure people who draw on care, their families and wider care networks are equal partners in shaping digital services.
Beyond this, organisations might support people to understand the benefits and opportunities of digital transformation in social care – whilst also guaranteeing and respecting individual choices on technology and digital. It is important that providers support people to feel confident when selecting and using appropriate tools to aid their independence and wellbeing. For example, organisations can empower individuals and their carers to securely access and contribute to digital social care records.
Overall it is important that individuals drawing on care, care professionals, and care providers understand rights and the ethical issues that can arise around the use of digital technology and data. Providers should feel confident their ability to protect the rights of people they support when implementing technology and using health and care data.
Resources
- Digital record systems: achieving good outcomes for people using adult social care services - CQC
- Guidance from the CQC on what they expect good digital record keeping to look like.
- Data for People - Think Local Act Personal (TLAP)
- TLAP got together with people who draw on care and support and family and friend carers to co-produce 15 key principles and 6 actions relating to the collection, storage, sharing and use of data in care in England. The principles and actions identified relate to themes such as commitment to co-production, equity and inclusion, and trust and transparency.
- Making it Real - TLAP
- Making It Real is a set of statements that describe what good care and support looks like. They were co-produced by people who draw upon care and support and people who work in it, and are organised into six themes.
- Co-Production Resources - Social Care Institute of Excellence (SCIE)
- A suite of resources to support co-production.
- It's my Information: Keep it Safe! - Digital Care Hub
- Co-produced guidance and easy reads on talking to people with learning disabilities about how their data is used.
- 'This is me' - Alzheimer's Society
- This is me' is a simple leaflet for anyone receiving professional care who is living with dementia or experiencing delirium or other communication difficulties.
- The 'About Me' Standard - Professional Records Standards Body (PRSB)
- About Me information is the most important details that a person wants to share with professionals in health and social care. This information might include how best to communicate with the person, how to help them feel at ease or details about how they like to take their medication. This standard outlines how About Me information should be documented and shared in health and care records.
- Data Protection and Cyber Security Guidance for Care Providers - Digital Care Hub
- Care providers need to store and share information securely – on paper and digitally. Digital Care Hub provide a range of free guidance, tools and advice services to help you to understand and improve your data protection and cyber security arrangements.
- GP Connect: data sharing in a care setting - Digitising Social Care
- CQC registered providers are now able to request access to an individual’s GP record via GP Connect to support the safe care of an individual.
- Virtual Smarthouse - HFT
- A virtual house which demonstrates different types of assistive technology and how they can benefit people who use care and support.
- Get Smart project - ARC England
- Social media and resilience training resources. This guide specifically focuses on radicalisation, social media and people with learning disabilities.
- The Digital Skills Training Database - Digitising Social Care
- A database of different digital skills training mapped to the Digital Skills Framework
- Co-Production Training - National Voices