Learn how every interaction, action and behaviour needs to be ‘read’ to understand a person’s feelings and thoughts, and how you may need to modify your own communication styles to interact effectively with colleagues, managers and people using care services.
Understand the similarities and differences between the GDPR (2018) the Data Protection Act 1998 and will enable organisations to manage data and information correctly within these guidelines.
Refresh and remind care employees about the importance of record keeping, what good record keeping looks like, what should and should not be included, and the implications of mistakes.
