Accessibility statement

This statement applies to content published on This website is owned by the Department of Health and Social Care and managed by the Digitising Social Care team within the NHS Transformation Directorate.

It is designed to be used by social care providers and those who work closely with social care providers. The text should be clear and simple to understand. You should be able to:

  • zoom in up to 300% without problems
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

How accessible this website is

As part of the build of the website, we undertook a Web Content Accessibility Guidelines (WCAG) 2.1 accessibility assessment. The site meets AA standards and is designed to meet the needs of people with a  wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

Feedback and contact information

If you have any feedback or want to request information in a different format then please contact

  • In your message, include:
  • the web address (URL) of the content
  • your email address and name
  • the format you need - for example, plain text, braille, BSL, large print or audio CD

Reporting accessibility problems with this website

If you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements, contact us.

Enforcement procedure

If you contact us with a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Technical information about this website’s accessibility

The Department of Health and Social Care is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

There is no non-accessible content on the site

Non-compliance with the accessibility regulations

All content on the site meets accessibility regulations

The non-accessible content used to apply for some types of licence is published through platforms which we are transitioning to new arrangements. We believe that fixing the problems causing content to be non-accessible on the old platforms would be disproportionate.

Content that’s not within the scope of the accessibility regulations

Non-HTML documents published before September 2018 do not need to be accessible - unless users need them to use a service.

How we tested this website

We use the Web Content Accessibility Guidelines V2.1 level A and level AA to test how accessible Digitising Social Care website was.

In June 2023, the Digital Accessibility Centre (DAC) conducted an audit of the website as part of the build to highlight any areas where the website was not meeting WCAG V2.1 Level A and AA standards. All actions recommended were updated to meet standards.

What we’re doing to improve accessibility

We are continuing to improve accessibility on the site by undertaking user research with people with a range of accessibility issues as part of the Public Beta phase.

This statement was updated on Monday 25 September 2023.