Kare Plus, Romford - What Good Looks Like

Kare Plus Romford delivers home care and support services across Havering and North East London. Tajinder Singh-Bains, Director for Kare Plus Romford, completed the digital What good looks like self-assessment as part of a review of best practice in their use of technology. 

Tajinder found that the self-assessment gave a useful and comprehensive review on their standards of digital good practice against the digital ‘what good looks like’ framework. They found that the ‘advanced’ response statements in the self-assessment were a useful way to benchmark their progress in using digital technology.

The self-assessment helped Tajinder to take steps to nominate a frontline digital champion that will provide peer-to-peer support to staff around the use of technology in the delivery of home care services. It prompted discussions around the importance of someone directly involved in the delivery of care championing the use of technology in practice, and in improving the quality of care.

The self-assessment also promoted Tajinder to carry out a review to ensure that all care planning is aligned with the ‘#About Me’ standard by the Professional Records Standard Body (PRSB) and the ‘This Is Me’ philosophy by the Alzheimer Society. It opened an internal discussion about ensuring proper reference and use of these standards in practice.

Tajinder also set out an action, following the assessment, to collate data management and analytics by pulling together training, supervision and competency information in a centralised way to better coordinate staff training, to meet enhance service quality and digital best practice under the ‘support workforce’ success measure under the framework.

Going forward, Tajinder will continue to implement their actions following the self-assessment to nominate a frontline digital champion, monitor alignment of their care plans to broader external standards, and better centralise and coordinate their digital information to support training. Tajinder raised it was a very useful tool that can help to both prompt actions and give steer and assurances around good practice with technology. He added:

The ‘What Good Looks Like’ self-assessment has given me the opportunity to review current processes and make subtle improvements in how we operate, enhancing overall efficiency and the safe delivery of care. I am confident it will also provide other care providers with a similar experience and the reassurance of best practices in an increasingly data-driven and digital landscape.