A range of AI-driven applications and platforms are now available and being used in adult social care settings. These may be able to:
- Reduce the burden of administrative, planning and auditing tasks
- Increase service efficiencies
- Allow staff to spend more meaningful face-to-face time with those who access care and support services.
Administration of Meetings
AI applications are available (such as Microsoft Copilot, Otter.ai, Claude, Motix and Magic Notes) which can be used in meetings to record and produce both detailed and summary meeting notes, produce action lists and next steps. This functionality can automate administrative tasks and release time for colleagues to focus on other tasks within the organisation.
It is important that whatever is produced is always reviewed by a human. See Tip 5 - Always Have a Human Review.
Generation of Business Plans and Strategies
AI can help turn personalised action items or the recorded content of a business planning/strategy meeting into plans or draft strategies for your organisation. It's important to keep control of your data so that your hard work and original ideas stay private, if you don’t want to share them. If you're using an open AI tool for this purpose (see Top Tips section) you can protect your organisation’s strategies and ideas by avoiding inputting any confidential information and making sure your organisation's name is hidden. This will help prevent any misuse or copying of your efforts.
HR Functions
AI can support with the recruitment and onboarding of new staff. From automated responses to vacancy administration and scheduling the onboarding of new staff, AI can increase the efficiency of these processes, freeing up time for staff to review and respond on a one-to-one basis where required. There are also an emerging number of applicants who are using AI to generate their CVs or job applications, and it is a good idea to decide if your organisation is happy to receive AI-generated CVs and applications – if not, we recommend that you make that clear in your job adverts.
Auditing Tools
AI is being used by some care services to help with monitoring audits over multiple sites. When an audit checklist is completed by a member of staff, the AI automatically creates a summary of completed activities and flags if there is anything else which needs to be done. Some care providers say that this is making their organisations more operationally effective as well as saving staff time.