Unique IQ Ltd

Unique IQ Ltd is an end-to-end care management software solution that assists a care agency in providing exceptional and person-centred care. The system helps with key operational processes such as onboarding a carer, scheduling and rostering based on a client and carer best matching functionality which considers elements such as distance, qualifications, continuity and likes and dislikes etc. Our system digitises care management allowing for carers via our mobile app to submit medication responses, submit person-centred visit notes as well as view crucial documents such as policies and procedures, care plans and risk assessments. An agency can then monitor and manage the care planning element using our outcome management and sign off tool allowing for full transparency of care delivery. Our platform has  array of custom built or standard reports as well as data rich dashboards for managing your data.

About the Supplier

Unique IQ was born out of a desire to assist care providers in delivering exceptional and person-centred care. Our team includes professionals who have vast experience in the social care sector including individuals who have worked in care settings and so understand the challenges experienced day-to-day. Our mission is to help our elderly and most vulnerable in society remain as independent as they can in their own home so that they are able to live a longer, more independent and fulfilled life. We have a team of people who all share the same desire to make a difference by providing systems and solutions for care. Our aim is to provide systems that assist with preventative care which in turn assists in keeping people out of hospitals and allowing them to maintain and have care in the comfort of their own home thus releasing pressure on our NHS. We believe that people should age with dignity and respect in a comfortable and familiar setting which helps overall health and wellbeing.

This solution has been assured for use in:  

• domiciliary care such as home care and live in care
• supported living services
• care home services without nursing such as residential homes, rest homes, convalescent homes, respite care, mental health crisis houses, therapeutic communities
• care home services with nursing such as nursing homes, convalescent homes with nursing, respite care with nursing, mental health crisis house with nursing
• community activities
• day services
• personal development services
• children's services - regulated by Ofsted.

This solution has the following features:

• Mobile app: carer dedicated app to access key information at the point of care and evidence care
• Dashboards: a host of KPI and analytics to manage, monitor and deliver care
• Reporting: a suite of CQC and standard reports. Including dashboards and BI tools
• Visit Management: monitoring real time carer actions, GPS data and care/medication actions
• Carer Management: management of staff data, rota, employment, training, qualifications, DBS
• Group activities: complex carer/client combinations for community based sessions
• Digital Care Planning: uses digital forms and tasks to monitor, manage and audit in real time
• Client/family portal: real-time family access to key data e.g. MAR charts, care plans and journals.

All solutions on the Assured Solution List offer the core capabilities of a digital social care record (downloads in a spreadsheet).

This solution also offers the ability:

• for a social care provider to add to assessment templates/pre-built care plans
• to store photographic information about the care provided
• for authorised third parties (including family members) to view care plans and records, including ones they did not create
• to provide access to Electronic Medications Administration and Recording systems (either natively or through integration with a third party solution)
• for social care providers to build, save and amend their own summary reports for individual recipients of care
• to provide reports, which can be adapted by a social care provider (for example by changing data fields that are included), that show how much time and/or resources have been allocated delivering care to enable business management.

Standards describe the technical specification or operating conditions which represent best practice for digital social care record solutions.  These standards must be fully met by all solutions on the Assured Solution List within an agreed timeframe.

This information is currently being updated. Contact the supplier to discuss their pricing.

Additional services are add-ons that provide additional, unassured, functionality to a solution at an extra cost.

If you’re interested in additional services, we encourage you to undertake your own assessment to make sure the functionality meets your needs.

Additional services are available at a flat price. Contact the supplier for additional services and prices.

Associated services help you implement or optimise a solution. For example, staff training or data migration services.

Associated services are available at a flat price. Contact the supplier for associated services and prices.

Interoperability is the ability to connect and communicate with other systems. 

NHS assured integrations

GP Connect is a system which makes patient information available to appropriate clinical and non-clinical staff. Find out more about using GP Connect.

We work very closely with our partners to ensure a seamless and customer led implementation process. 

A dedicated Customer Success Team will provide experience and expertise to help with data migration from other systems, training (either face to face or remote) and on-boarding. We will provide relevant guides and resources including an implementation checklist which helps track and monitor progress.  We will provide documentation for you to communicate to your service users and carers to help them understand the need or requirement for changing provider or moving from a paper based system.  This details the 'why' and outlines the benefits to them which helps with digital transformation.  Carer training materials are provided including guides and videos.  We also provide in product 'how to' guides.  A typical implementation can take anything from 7-30 days but is dependent on expectations/requirements but we work with you to understand your timescales.

This solution is supported by the following client application types:

Browser-based application

Native desktop application

Mobile or tablet application

All solutions on the assured solutions list are cloud-based.

Unique IQ fully manages the hosting infrastructure required to deliver the solution for our clients. Unique IQ hosts data using Microsoft Azure in the UK

You do not need a Health and Social Care Network connection to use this service. 

Unique IQ is committed to working with care providers to understand the future landscape of social care and how our platform can continue to assist them in delivering better care. Our platform is API built and so can easily integrate with other providers and our future plans include integrations with sensor providers to assist with our mission to help with preventative care and data rich platforms that help make informed decision on care packages. Our mobile app will be further enhanced to help report and manage client and carer sentiment during a visit to assist with safeguarding and managing client and carer wellbeing. The future of care is interoperability and so integrations with systems to ensure continuity and transparency of care is vital for ensuring a seamless partnership between health and social care.
 

The Digital Social Care Record roadmap outlines the capabilities and standards that all solutions will need to meet in future.