PASS by everyLIFE


Our goal is simple: to help carers be the best they can be. So we built PASS to put people – not paperwork – at the centre of care. Simple to use, feature rich and benefiting from unlimited 24/7/365 support, PASS is transforming care delivery for 84,000 carers nationwide.

As the first supplier to have met all current published standards on the DSCR Standards Roadmap, PASS is the safe choice solution for compliance.

Contact details



Information about this solution

"Designed to manage, sustain and evidence person-centred care, and offered as a cloud based (SaaS) solution, PASS provides comprehensive real-time care management features for care providers across all settings.

As the first supplier to have met all current published standards on the DSCR Standards Roadmap, PASS is the safe choice solution for compliance.

The Social Care Institute for Excellence (SCIE) undertook an independent review of PASS and found a broad range of benefits including:
• Delivering better quality care
• Increased accountability
• Improved risk management
• Realising operational efficiencies.

From initial assessment, PASS delivers truly person-centred care with key features including bespoke care plans and documentation, assessments, and access to GP records.

A shared view of care is available through openPASS, our portal for the service user, families & friends and allied care professionals."

About the Supplier

everyLIFE Technologies Ltd

"Our goal at everyLIFE is simple – to make your life easier! We do this by providing a best-in-class digital care management solution that does everything you need. A solution that engages your staff to deliver great care that in turn delivers the very best outcomes for the people you care about.

Our clear, shared company values help ensure we are all working towards the same vision: outstanding care provided by a connected and empowered care community.

To realise that vision we have resourced for excellence:
•    In-house Engineering Team
•    UK based 24/7/365 multi-channel Customer Support 
•    Data Team, supporting improved use of data
•    Dedicated Quality Assurance Team, delivering software of the highest quality
•    Registered nurse, providing invaluable insight into your clinical drivers
•    Certified Information Privacy Professional/ Europe (CIPP/E)
•    Compulsory Care Certificate, CybSafe & NHS Digital Security Awareness training for all staff

Our commitment to enabling the highest quality of care became even more evident when we became the first supplier to comply with all 14 of the DSCR standards."

You can view the PASS overview video to find out more.

You can view the PASS overview video to find out more

This solution has been assured for use in:

  • domiciliary care such as home care and live in care
  • extra care services
  • supported living services
  • care home services without nursing such as residential homes, rest homes, convalescent homes, respite care, mental health crisis houses, therapeutic communities
  • care home services with nursing such as nursing homes, convalescent homes with nursing, respite care with nursing, mental health crisis house with nursing

This solution has the following features: 

  • for carers: bodymaps, offline working, speech-to-text, photos
  • for managers: timeline of care, review dates, realtime audit trail
  • a record that can be interpreted by auditors to establish that an activity has taken place – this might include user login, file access, printing and triggers that indicate whether any actual or attempted security violations occurred
  • document builder to create bespoke templates and tailor the pre-built document suite
  • realtime reporting – data analysis and deeper insight into care quality
  • GP Connect: real time access to GP records from within PASS
  • SMART Observation tools: inbuilt totaling, risk scores and alerts4 for key observations

All solutions on the Assured Solution List offer the core capabilities of a digital social care record (downloads in a spreadsheet). 

This solution also offers the capability to:

  • add to assessment templates / pre built care plans
  • measure progress against a target outcome / goal for the individual receiving care
  • capture verbal notes that are converted to structured, interrogatable format such as ICD11 or Snomed
  • use body maps to capture treatment information
  • store video information about the care provided
  • store photographic information about the care provided
  • provide access to required information about an individual even when offline
  • automatically update changes to an individual’s care record/ plan/ tasks when a user goes back online
  • flag where offline and online changes made to an individual’s care record/ plan/ task are contradictory/ conflict and require manual resolution
  • record information about the skills, experience and training of staff
  • view care recipient generated information related to specific tasks
  • flag priority tasks as a result of information from third party remote care solutions in a way that supplements but does not duplicate existing alerts and alarms generated by your solution
  • send notifications/ messages to other care workers
  • an individual to write to and update their own care plan and record
  • authorised third parties (including family members) to view care plans and records, including ones they did not create
  • provide read only access to live data held in primary care systems (e.g. through GP Connect)
  • display other live NHS data (e.g. the summary care record)
  • provide access to Electronic Medications Administration and Recording systems (either natively or through integration with a third party solution)
  • electronically transfer key information for emergency hospital admissions in a format that is compliant with standards
  • capture hospital discharge information in a format that is compliant with standards
  • build, save and amend their own summary reports for individual recipients of care.
  • build, save and amend their own summary reports at a site and service level.
  • provide reports, which can be adapted by a social care provider (for example by changing data fields that are included), that aggregate the specific care needs of individuals in comparison to the skills and capacity of staff to enable effective resourcing
  • provide reports, which can be adapted by a social care provider (for example by changing data fields that are included), that show how much time and / or resources have been allocated delivering care to enable business management

Standards describe the technical specification or operating conditions which represent best practice for digital social care record solutions.  These standards must be fully met by all solutions on the Assured Solution List within an agreed timeframe.




Business Continuity and Disaster Recovery

Ensures that solutions are supported by robust business continuity plans and disaster recovery measures.

More information about the Standard


Clinical Safety

Supports the management of clinical risk and patient/service user safety.

More information about the Standard



Underpins all commercial activity relating to the Buying Catalogue by defining rules governing commercial relationships and setting out standards of behaviour.

More information about the Standard


Data Migration

Supports the safe and effective migration of data if a buyer changes from one solution to another.

More information about the Standard


Data Standards

Defines detailed technical standards for the storage, management and organisation of data and specifies standardised reference data, terminology and codes.

More information about the Standard


About Me Standard (PRSB)

Supports sharing important details about a person and how they want to receive care. This standard is a requirement under Data Standards.

More information about the Standard


Personalised Care and Support Plan Standard (PRSB)

Enables the right information for people to manage their own care. This standard is a requirement under Data Standards.

More information about the Standard


Hosting and Infrastructure

Supports best practices for infrastructure and hosting of systems. For example, ensuring systems are cost effective, secure and energy efficient.

More information about the Standard


Information Governance

Supports the controls needed to ensure that sensitive personal data is kept confidential, is accurate and is available to authorised users when required.

More information about the Standard


Non-Functional Questions

Enables NHS Digital to assess the risk associated with the assessment of a solution against other overarching Standards.

More information about the Standard



Ensures that a suppliers’ software delivery test processes are of sufficient quality and rigour.

More information about the Standard



Defines a comprehensive set of standards, interfaces and protocols that solutions will use when working together.

More information about the Standard


GP Connect

Supports sharing of data held within GP IT solutions across health and social care organisations.

More information about the Standard



Supports the secure transmission of sensitive and confidential information by email.

More information about the Standard


This information is currently being updated. Contact the supplier to discuss their pricing.

Additional services are add-ons that provide additional, unassured, functionality to a solution at an extra cost. 

If you’re interested in additional services, we encourage you to undertake your own assessment to make sure the functionality meets your needs. 

Additional services are available at a flat price. Contact the supplier for additional services and prices.

Associated services help you implement or optimise a solution. For example, staff training or data migration services. 

Associated services are available at a flat price. Contact the supplier for associated services and prices. 

Interoperability is the ability to connect and communicate with other systems.

NHS assured integrations

GP Connect is a system which makes patient information available to appropriate clinical and non-clinical staff. Find out more about using GP Connect.

Type of integration What this means Stage
GP Connect HTML view View a patient's GP record with read-only access Fully integrated
GP Connect appointment booking View, book, amend or cancel patient GP appointments  Not in development
GP Connect structured records Access a patient's GP record in a structured format, so the data can be imported and processed in whatever way is needed  Not in development

Supplier asserted integrations

Supplier asserted integrations are interoperability interfaces prepared by a supplier and are not specified or assured by the NHS. We encourage you to undertake your own assessment of these integrations.

This solution integrates with:

These are the typical processes and timescales to implement this solution:

"A typical customer will be up-and-running with PASS within 30 days of contract signature. For larger projects, and taking into account factors such as digital readiness, staff availability and the scope of the required PASS solution, we will work with you to define the optimal approach and confirm project timescales at the start.

With a proven track record in onboarding new customers, our dedicated team of Project Managers has developed a robust and effective approach for implementation based on a pragmatic application of PRINCE2 methods.

We encourage a collaborative approach between our team and yours and advocate for the provider to nominate an implementation champion.

Our training methodology is flexible, and can be tailored to meet your specific needs, availability and preferred learning styles. Online, face-to-face, group and self service training are blended into a personalised training package. For larger projects we typically employ a ‘train the trainer’ approach."

This solution is supported by the following client application types:

Application type Supported

Browser-based application


Desktop application


Mobile or tablet application



Browser-based application details

Feature Details

Browsers supported

Chrome and Chromium based browsers such as Edge, Safari and Firefox

Responsive design


Mobile first approach


Plug-ins or extensions required


Minimum connection speed required

As for general web browsing

Hardware requirements

A device with an i5 microprocessor or equivalent and at least 4GB RAM is recommended

Additional information

The browser based app is for accessing the Office and Management functions of PASS

Native mobile or tablet application

Feature Details

Supported operating systems

  • Android 9 (Pie) or above
  • iOS 15 or above
    We recommend that the device operating system is no more than 2 versions old.

Mobile first approach


Minimum connection speed required

Data usage is minimal, so connection speed in not generally an issue. Moreover PASS operates offline if an online connection is not available.

Connection types supported


Mobile phone service (3G, 4G, 5G)

Minimum memory requirement

2GB or higher (RAM)

Additional storage requirements


Device capabilities required

Device with a camera and microphone if photo upload/speech to text functionality is to be utilised. NFC enabled if NFC tag-in tag-out functionality is to be utilised.

Hardware requirements

Smartphone screen resolution 480 x 800 pixels or higher

Tablet screen resolution 1280 x 800 pixels or higher

Additional information

The mobile app is for accessing the care delivery functions of PASS. The app is written natively for iOS and Android respectively to ensure optimised performance, security and user experience regardless of device.

All solutions on the assured solutions list are cloud-based. 

PASS is hosted on the Amazon Web Services public cloud infrastructure. 

You do not need a Health and Social Care Network connection to use this service. 

Upcoming developments will be based on customer requests, alignment with future CQC requirements, and ongoing standards compliance. 

PASS are also seeking integration and interoperability opportunities, including Shared Care Record programmes and future NHS integrations. 

The Digital Social Care Record roadmap outlines the capabilities and standards that all solutions will need to meet in future. 

Last updated: 13 May 2024