OneTouch

Summary

"OneTouch is a single, multi-functional Care Management system which allows care providers to manage every aspect of their operational needs. OneTouch has been built from the very beginning to be a single system, meaning information is shared simply, and without loss or interruption."

This solution is not fully compliant with all DSCR effective standards.  The supplier is working to remediate this.  This status should be considered during any procurement decisions as this solution may be removed from the Assured Solution List and the List should be checked before contract signature.

Contact details

Contact: Louis Coyne, Cillian Kelleher

Email: louis@onetouchhealth.net, cillian@onetouchhealth.net

Phone: Louis Coyne, +353 87 777 9598; Cillian Kelleher, +353 87 777 9598

Information about this solution

"OneTouch Health was founded in 2014 with the clear intention of bringing complete digital transformation to care providers. The clear outcome of this is more time, energy and focus spent on delivering improved care to those who need it. OneTouch Health Group is a well-established care technology company. With the addition of the tri.x team, experts in all aspects of social care delivery, we are constantly expanding our offering and evolving our team. OneTouch continues to be developed and configured exclusively by our on-site development team. Similarly, our in-house Customer Support team is staffed by subject-experts recruited from care and nursing, HR and accounting backgrounds. OneTouch Health promotes an inclusive company culture and strong values, all of which we believe are reflected in our people-first approach to the platform we build and our relationship with our partners.

About the Supplier

OneTouch Health

OneTouch Health was founded in 2014 with the clear intention of bringing complete digital transformation to care providers. The clear outcome of this is more time, energy and focus spent on delivering improved care to those who need it. OneTouch Health Group is a well-established care technology company. With the addition of the tri.x team, experts in all aspects of social care delivery, we are constantly expanding our offering and evolving our team. OneTouch continues to be developed and configured exclusively by our on-site development team. Similarly, our in-house Customer Support team is staffed by subject-experts recruited from care and nursing, HR and accounting backgrounds. OneTouch Health promotes an inclusive company culture and strong values, all of which we believe are reflected in our people-first approach to the platform we build and our relationship with our partners."

More about this solution (opens in a new tab)

This solution has been assured for use in:

  • domiciliary care such as home care and live in care
  • extra care services
  • supported living services
  • shared lives
  • care home services without nursing such as residential homes, rest homes, convalescent homes, respite care, mental health crisis houses, therapeutic communities
  • care home services with nursing such as nursing homes, convalescent homes with nursing, respite care with nursing, mental health crisis house with nursing,
  • semi-Independent Living Accommodation

This solution has the following features:

  • scheduling – multiple scheduling tools available in real time for all care settings
  • eMar – fully integrated electronic medication administration record tool
  • care plans – fully customisable or templated care plans/ assessments/ etc. for all care settings
  • reporting/auditing – full library of pre-configured reports and integrations i.e. BI tools
  • task management – real-time task management and auditing for all aspects of care delivery
  • security – ISO 27001, ISO 9001, Cyber Essentials Plus Accreditations, NHS Toolkit

All solutions on the Assured Solution List offer the core capabilities that social care providers need from a digital social care record (downloads in a spreadsheet).

This solution also offers the capability to:

  • add to assessment templates/ pre built care plans
  • use body maps to capture treatment information
  • store video information about the care provided
  • store photographic information about the care provided
  • record information about the skills, experience and training of staff
  • enable a social care provider to define a template list of the skills, experience and training of their staff
  • view care recipient generated information related to specific tasks
  • send notifications/ messages to other care workers
  • allow authorised third parties (including family members) to view care plans and records, including ones they did not create
  • allow authorised third parties (including family members) to write to care plans and records, including ones they did not create
  • provide access to Electronic Medications Administration and Recording systems (either natively or through integration with a third party solution)
  • capture hospital discharge information in a format that is compliant with standards
  • build, save and amend your own summary reports for individual recipients of care
  • build, save and amend your own summary reports at a site and service level

This solution is not fully compliant with all DSCR effective standards.  The supplier is working to remediate this.  This status should be considered during any procurement decisions as this solution may be removed from the Assured Solution List and the List should be checked before contract signature.

Standards describe the technical specification or operating conditions which represent best practice for digital social care record solutions. These standards must be fully met by all solutions on the Assured Solution List within an agreed timeframe.

Standard

Description

Status

Business Continuity and Disaster Recovery

Ensures that solutions are supported by robust business continuity plans and disaster recovery measures.

More information about the Standard

Compliant

Clinical Safety

Supports the management of clinical risk and patient/service user safety.

More information about the Standard

Working toward compliance

Commercial

Underpins all commercial activity relating to the Buying Catalogue by defining rules governing commercial relationships and setting out standards of behaviour.

More information about the Standard

Compliant

Data Migration

Supports the safe and effective migration of data if a buyer changes from one solution to another.

More information about the Standard

Compliant

Data Standards

Defines detailed technical standards for the storage, management and organisation of data and specifies standardised reference data, terminology and codes.

More information about the Standard

Compliant

About Me Standard (PRSB)

Supports sharing important details about a person and how they want to receive care. This standard is a requirement under Data Standards.

More information about the Standard

Compliant

Personalised Care and Support Plan Standard (PRSB)

Enables the right information for people to manage their own care. This standard is a requirement under Data Standards.

More information about the Standard

Compliant

Hosting and Infrastructure

Supports best practices for infrastructure and hosting of systems. For example, ensuring systems are cost effective, secure and energy efficient.

More information about the Standard

Compliant

Information Governance

Supports the controls needed to ensure that sensitive personal data is kept confidential, is accurate and is available to authorised users when required.

More information about the Standard

Compliant

Non-Functional Questions

Enables NHS Digital to assess the risk associated with the assessment of a solution against other overarching Standards.

More information about the Standard

Compliant

Testing

Ensures that a suppliers’ software delivery test processes are of sufficient quality and rigour.

More information about the Standard

Compliant

Interoperability

Defines a comprehensive set of standards, interfaces and protocols that solutions will use when working together.

More information about the Standard

Compliant

GP Connect

Supports sharing of data held within GP IT solutions across health and social care organisations.

More information about the Standard

Working toward compliance

Email

Supports the secure transmission of sensitive and confidential information by email.

More information about the Standard

Compliant

 

This information is currently being updated. Contact the supplier to discuss their pricing.

Additional services are add-ons that provide additional, unassured, functionality to a solution at an extra cost. 

If you’re interested in additional services, we encourage you to undertake your own assessment to make sure the functionality meets your needs. 

Additional services are available at a flat price. Contact the supplier for additional services and prices.

Associated services help you implement or optimise a solution. For example, staff training or data migration services.

Associate services are available at a flat price. Contact the supplier for associated services and prices.

Interoperability is the ability to connect and communicate with other systems.

NHS assured integrations

GP Connect is a system which makes patient information available to appropriate clinical and non-clinical staff. Find out more about using GP Connect.

Type of integration What this means Stage
GP Connect HTML view View a patient's GP record with read-only access In development
GP Connect appointment booking View, book, amend or cancel patient GP appointments  To be considered as part of future roadmap
GP Connect structured records Access a patient's GP record in a structured format, so the data can be imported and processed in whatever way is needed  To be considered as part of future roadmap

Supplier asserted integrations

Supplier asserted integrations are interoperability interfaces prepared by a supplier and are not specified or assured by the NHS.

Care provider organisations are encouraged to undertake their own assessment and assurance of integrations.

  • OneTouch has an open API allowing integration

OneTouch's typical implementation process involves:

  • approximately two weeks accelerated implementation for core functionality
  • gathering a detailed understanding of your needs and goals, including technical and staff experiences, so that they can match your business and operational requirements
  • simple but secure data migration and mapping from legacy systems
  • providing appropriate support to make your transformation to digital processes as seamless as possible and keeping business-as-usual disruption to a minimum

This solution is supported by the following client application types:

Application type Supported

Browser-based application

Yes

Desktop application

No

Mobile or tablet application

Yes

Browser-based application details

Feature Details

Browsers supported

Microsoft Edge, Google Chrome, Firefox and Safari

Responsive design

Yes

Mobile first approach

Yes

Plug-ins or extensions required

No

Minimum connection speed required

No minimum connection speed

Recommended desktop aspect ratio and screen resolution

1920x1080

Native mobile or table application

Feature Details

Supported operating systems

Android versions 6-13 and IOS versions 9-16

Minimum connection speed required

No minimum connection speed

Connection types supported

Wifi, 3G, 4G and 5G.

Minimum memory requirement

No minimum requirements

Additional Storage Requirements

No minimum requirements

Third party components required

No third requirements

Device capabilities required

No device requirements

Hardware requirements

No hardware requirements

Additional information

No additional requirements

All suppliers on the Assured Solution list are cloud-based.

OneTouch services and data are hosted in Amazon Web Services (AWS) facilities (eu-west-2) in the UK.

You do not need a Health and Social Care Network connection to use this service.

Upcoming developments include:

  • Skin assessment tool – Introducing a new skin assessment tool that allows for clinical management and tracking of a client’s wounds and skin conditions
  • CQC audit page – choose from the many reports that best demonstrate the quality statements provided by the CQC. Each quality Statement is included, and you can link the relevant reports to the statements. There is a capability to link to external resources as well, all with a view to evidence outstanding practice.
  • Native Carer app – rebuild of the Native Carer app for improved functionality
  • CRM funder tool – track relationships with funders, including value of contracts and level of interactions
  • bookmarking – a bespoke reports dashboard which can be tailored to each admin user 

The Digital Social Care Record roadmap outlines the capabilities and standards that all solutions will need to meet in future.

Last updated: 7 June 2024