Nourish

Summary

"Nourish is a leading provider of digital care management software in the UK. Accredited by PRSB as a Quality Partner, the easy to use mobile app provides care teams with person centred tools, timelines, assessments and more to drive outstanding care and improve outcomes for those with support needs."

Contact details

Email: getintouch@nourishcare.co.uk 

Website: nourishcare.co.uk

Information about this solution

"Our libraries of best practice tools adapt to multiple care settings, whilst remaining highly relevant and personal for your service. We provide you with the very best starting point to shape Nourish to your needs.

We establish links with integration partners and connect systems with meaningful and impactful outcomes for those you support such as GP Connect. Integrations are becoming increasingly important within Health and Social Care and our portfolio of partners continue to expand into key areas of operations and services."

About the Supplier

Nourish Care Systems Ltd

"At Nourish we are more than just a technology company, we care about people, and we want to empower care teams to provide the safest and best quality care possible. Our skilled team come from care and clinical backgrounds providing that extra layer of expertise. Some of us began our careers in social care, nursing and mental health services, giving us the skills and experience for what the health and social care sector is like from the frontline. Such experience shapes Nourish into the company it is today. Our experience means we know exactly the challenges you face, the goals you are trying to reach and what good care looks like.

We work with over 2,800 care providers across the UK and overseas, from single homes to large groups and together Nourish supports more than 80,000 people. Designed for carers and managers alike, Nourish will become an integral part of your team."

Watch Nourish's video

This solution has been assured for use in:

  • domiciliary care such as home care and live in care
  • supported living services
  • care home services without nursing such as residential homes, rest homes, convalescent homes, respite care, mental health crisis houses, therapeutic communities
  • care home services with nursing such as nursing homes, convalescent homes with nursing, respite care with nursing, mental health crisis house with nursing

This solution has the following features: 

  • personalised and contextual care plans adapted to every individual
  • link to public health systems like GP Connect and other industry-leading technology providers
  • securer infrastructure, iso27001 and cyber essentials plus certification and cloud-based hosting
  • role-based access
  • 24/7 UK-based support, dedicated customer success manager and professional implementation team

All solutions on the Assured Solution List offer the core capabilities that social care providers need from a digital social care record (downloads in a spreadsheet). 

This solution also offers the capability to:

  • add to assessment templates/ pre built care plans
  • measure progress against a target outcome/ goal for the individual receiving care
  • capture verbal notes that are converted to structured, interrogatable format such as ICD11 or Snomed
  • use body maps to capture treatment information
  • store video information about the care provided
  • store photographic information about the care provided
  • provide access to required information about an individual even when offline
  • automatically update changes to an individual’s care record / plan / tasks when a user goes back online
  • flag where offline and online changes made to an individual’s care record/ plan/ task are contradictory/ conflict and require manual resolution
  • record information about the skills, experience and training of staff
  • care worker to view care recipient generated information related to specific tasks
  • flag priority tasks as a result of information from third party remote care solutions in a way that supplements but does not duplicate existing alerts and alarms generated by your solution
  • send notifications/ messages to other care workers
  • individual to write to and update their own care plan and record
  • authorised third parties (including family members) to view care plans and records, including ones they did not create
  • provide read only access to live data held in primary care systems (e.g. through GP Connect)
  • display other live NHS data (e.g. the summary care record)
  • provide access to Electronic Medications Administration and Recording systems (either natively or through integration with a third party solution)
  • electronically transfer key information for emergency hospital admissions in a format that is compliant with standards
  • build, save and amend their own summary reports for individual recipients of care
  • build, save and amend their own summary reports at a site and service level
  • provide reports, which can be adapted by a social care provider (for example by changing data fields that are included), that aggregate the specific care needs of individuals in comparison to the skills and capacity of staff to enable effective resourcing
  • provide reports, which can be adapted by a social care provider (for example by changing data fields that are included), that show how much time and/ or resources have been allocated delivering care to enable business management

Standards describe the technical specification or operating conditions which represent best practice for digital social care record solutions.  These standards must be fully met by all solutions on the Assured Solution List within an agreed timeframe.

Standard

Description

Status

Business Continuity and Disaster Recovery

Ensures that solutions are supported by robust business continuity plans and disaster recovery measures.

More information about the Standard

Working toward compliance

Clinical Safety

Supports the management of clinical risk and patient/service user safety.

More information about the Standard

Compliant

Commercial

Underpins all commercial activity relating to the Buying Catalogue by defining rules governing commercial relationships and setting out standards of behaviour.

More information about the Standard

Compliant

Data Migration

Supports the safe and effective migration of data if a buyer changes from one solution to another.

More information about the Standard

Compliant

Data Standards

Defines detailed technical standards for the storage, management and organisation of data and specifies standardised reference data, terminology and codes.

More information about the Standard

Compliant

About Me Standard (PRSB)

Supports sharing important details about a person and how they want to receive care. This standard is a requirement under Data Standards.

More information about the Standard

Compliant

Personalised Care and Support Plan Standard (PRSB)

Enables the right information for people to manage their own care. This standard is a requirement under Data Standards.

More information about the Standard

Compliant

Hosting and Infrastructure

Supports best practices for infrastructure and hosting of systems. For example, ensuring systems are cost effective, secure and energy efficient.

More information about the Standard

Compliant

Information Governance

Supports the controls needed to ensure that sensitive personal data is kept confidential, is accurate and is available to authorised users when required.

More information about the Standard

Compliant

Non-Functional Questions

Enables NHS Digital to assess the risk associated with the assessment of a solution against other overarching Standards.

More information about the Standard

Working toward compliance

Testing

Ensures that a suppliers’ software delivery test processes are of sufficient quality and rigour.

More information about the Standard

Compliant

Interoperability

Defines a comprehensive set of standards, interfaces and protocols that solutions will use when working together.

More information about the Standard

Compliant

GP Connect

Supports sharing of data held within GP IT solutions across health and social care organisations.

More information about the Standard

Compliant

Email

Supports the secure transmission of sensitive and confidential information by email.

More information about the Standard

Compliant


 

This information is being updated. Contact the supplier to discuss their pricing. 

Additional services are add-ons that provide additional, unassured, functionality to a solution at an extra cost. 

If you’re interested in additional services, we encourage you to undertake your own assessment to make sure the functionality meets your needs. 

Additional services are available at a flat price. Contact the supplier for additional services and prices.

Associated services help you implement or optimise a solution. For example, staff training or data migration services. 

Associated services are available at a flat price. Contact the supplier for associated services and prices. 

Interoperability is the ability to connect and communicate with other systems. 

NHS assured integrations

GP Connect is a system which makes patient information available to appropriate clinical and non-clinical staff. Find out more about using GP Connect.

Type of integration What this means Stage
GP Connect HTML view View a patient's GP record with read-only access Fully integrated
GP Connect appointment booking View, book, amend or cancel patient GP appointments  Not yet developed
GP Connect structured records Access a patient's GP record in a structured format, so the data can be imported and processed in whatever way is needed  Not yet developed

Nourish Care’s implementation process involves three options, depending on your needs:

  1. Ready to go – ideal for independent care providers looking for out of the box best practice. A self-serve experience which keeps implementation simple and without the need for training
  2. Standard training – ideal for independent care providers looking for some level of personalisation and customisation. This includes two days training for senior staff, and self-training for floor-staff, reflecting the easy nature of the system. Legacy care plans are migrated in line with your normal monthly reviews, so you can start using Nourish from day one. 
  3. Enterprise implementation including project management – ideal for medium to large groups, or providers with a multitude of care types. This is a tailored experience for groups which includes an orientation session at a higher level, redefinition of plans to be aligned with your organisation, and delivery of training either through Nourish or via a Train the Trainers’ route

This solution is supported by the following client application types:

Browser-based application

Yes

Desktop application

No

Mobile or tablet application

No

 

Browser-based application details

Browsers supported

Microsoft Edge (recommended)
Opera (recommended)
Internet Explorer (now replaced by Microsoft Edge)
Mozilla Firefox
Apple Safari)

Responsive design

Yes

Mobile first approach

No

Plug-ins or extensions required

No

Minimum connection speed required

As a minimum bandwidth requirement to operate the system we recommend 10Mbps or faster and latencies under 400ms.

Due to the flexibility of Nourish this will depend on the amount of data and photos being captured. Basic data is minimal bandwidth consumption. For an example a 55 bed care home taking 5 photos per resident per day would be approx. 1GB of data including other care notes.

Recommended desktop aspect ratio and screen resolution

Being responsive, any standard aspect ratio offers the best experience possible, so either 16:9 or 4:3 would be perfectly suitable.

Hardware requirements

There is no minimum hardware requirement, so any current machine including smartphones able to run a web browser would be perfectly suitable.

Native mobile or tablet application

Supported operating systems

The latest version of Android OS is recommended for compatibility and security but any version up to two years old would be perfectly suitable.

Mobile first approach

Yes

Minimum connection speed required

As a minimum bandwidth requirement to operate the system we recommend 10Mbps or faster and latencies under 400ms.

Connection types supported

Wi-Fi, Data (Cellular), Hardware

Connectivity requirement details

Due to the flexibility of Nourish this will depend on the amount of data and photos being captured. Basic data is minimal bandwidth consumption. For an example a 55 bed care home taking 5 photos per resident per day would be approx. 1GB of data including other care notes.

Minimum memory requirement

2GB of RAM are recommended

Third party componants required

Local storage is not required as the system uploads all information to the cloud at the end of each session. We do recommend 8GB of local storage for caching purposes (and for pictures taken during a session).

Hardware requirements

(Optional) Camera functionality is required to take pictures at point of care.

(Optional) NFC functionality is required for our 'QuickClose Tag' functionality.

Additional information

Nourish recommends an MDM (Mobile Device Management) to give the best practice in security and information governance on mobile devices. All Nourish provided handsets are secured with the market leading MDM and are actively managed by us for support, updates and maintenance.

All solutions on the assured solutions list are cloud-based.

Nourish Care offers both:

  • public cloud hosting on Amazon Web Services
  • private cloud hosting on a dedicated Amazon Web Services instance (for larger care providers) 

Both options are certified to international security standards ISO9001:2008 (which ensures it has an auditable quality management system in place), ISO27001 (which ensures it actively monitors and reacts to security risks and has an externally audited information management system), and SSAE16/ ISAE 3402 (which means it is audited by independent third parties).  

You do not need a Health and Social Care Network connection to use this service. 

Upcoming developments include:

  • interoperability initiatives to facilitate additional levels of data sharing between public health and commissioning networks and nourish customers
  • further integrations with fall and remote monitoring partners, emar and operations
  • maintaining compliance to all open data and information standards
  • updates to nourish best practice asset libraries to support specific areas of care
  • automated workflow updates in key areas of care and operations (including incident, wound and falls management)
  • updates to family and wider circle of care functionality to maintain and extend integrated care

Nourish make their roadmap available to customers and can provide further details on specific development plans on request. 

The Digital Social Care Record roadmap outlines the capabilities and standards that all solutions will need to meet in future. 

Last updated: 17 April 2024