"KareInn’s Digital Care Planning is available as a fully mobile progressive web based app for residential care homes including elderly, nursing, mental health, learning disabilities and acquired brain injury."

Contact details

Contact: Justine Ellory
Phone: 0800 970 5185
Email: hello@kareinn.com

Information about this solution

"Allow KareInn to become the digital backbone of your care operations with a care planning system that drives the highest quality standards in compliance and keeps your residents and staff safe, informed and happy. Our easy to use mobile, tablet and desktop tools are a smarter, faster and more collaborative option for Care Providers. Our care suite includes care planning, records of daily living, handovers, body mapping, flexible audit reports and a configurable element to allow KareInn to reflect the language and culture of your organisation. We offer integrations with electronic medications and KareInn can provide an open-API. Our in-house change management experts will safely guide you on the next step of your digital journey."

About the supplier

KareInn was founded in 2015 with a founding team who are experts in the dementia and adult social care space. Alex Kenney provided the technological expertise having developed solutions for London NHS Trusts, with Eric Kihlstrom and John Lanyon providing a combination of financial and strategic know-how via their roles as financial advisors and involvement in leading charities. John’s lived experience as a carer gave vital insight into the change that the sector needed to support the delivery of care.

"KareInn was founded with the mission to fundamentally improve the way that care is thought about and delivered. To do this, we work collaboratively with experts from all sides of the equation; people that understand the provision of care, people that understand the care industry, people that understand research, people that understand technology, data science and analytics, and many more. I am excited about working with those who share our vision.” John Lanyon, Chairman

Watch KareInn's video

This solution has been assured for use in:

  • care home services without nursing such as residential homes, rest homes, convalescent homes, respite care, mental health crisis houses, therapeutic communities
  • care home services with nursing such as nursing homes, convalescent homes with nursing, respite care with nursing, mental health crisis house with nursing

This solution has the following features:

  • Digital care planning suite: person centred care plans, risk assessments, bespoke risk assessments
  • Interactive body map: wound management, reporting, creams
  • Flexible audit reports across KareInn as PDF or .CSV file
  • Dedicated handover feature
  • Wellbeing portal to share videos, photos and access relevant posts with loved ones

All solutions on the Assured Solution List offer the core capabilities that social care providers need from a digital social care record (downloads in a spreadsheet).

This solution also offers the ability to:

  • add to assessment templates/ pre built care plans
  • measure progress against a target outcome/ goal for the individual receiving care
  • use body maps to capture treatment information
  • store photographic information about the care provided
  • send notifications/ messages to other care workers

Standards describe the technical specification or operating conditions which represent best practice for digital social care record solutions. These standards must be fully met by all solutions on the Assured Solution List within an agreed timeframe.

Standard Description Status
Business Continuity and Disaster Recovery

Ensures that solutions are supported by robust business continuity plans and disaster recovery measures.

More information about the Standard

Clinical Safety

Supports the management of clinical risk and patient/service user safety.

More information about the Standard

Working toward compliance

Underpins all commercial activity relating to the Buying Catalogue by defining rules governing commercial relationships and setting out standards of behaviour.

More information about the Standard

Data Migration

Supports the safe and effective migration of data if a buyer changes from one solution to another.

More information about the Standard

Data Standards

Defines detailed technical standards for the storage, management and organisation of data and specifies standardised reference data, terminology and codes.

More information about the Standard

Working toward compliance
About Me Standard (PRSB)

Supports sharing important details about a person and how they want to receive care. This standard is a requirement under Data Standards.

More information about the Standard

Personalised Care and Support Plan Standard (PRSB)

Enables the right information for people to manage their own care. This standard is a requirement under Data Standards.

More information about the Standard

Working toward compliance
Hosting and Infrastructure

Supports best practices for infrastructure and hosting of systems. For example, ensuring systems are cost effective, secure and energy efficient.

More information about the Standard

Information Governance

Supports the controls needed to ensure that sensitive personal data is kept confidential, is accurate and is available to authorised users when required.

More information about the Standard

Working toward compliance
Non-Functional Questions

Enables NHS Digital to assess the risk associated with the assessment of a solution against other overarching Standards.

More information about the Standard


Ensures that a suppliers’ software delivery test processes are of sufficient quality and rigour.

More information about the Standard


Defines a comprehensive set of standards, interfaces and protocols that solutions will use when working together.

More information about the Standard

GP Connect

Supports sharing of data held within GP IT solutions across health and social care organisations.

More information about the Standard

Working toward compliance

Supports the secure transmission of sensitive and confidential information by email.

More information about the Standard


This information is currently being updated. Contact the supplier to discuss their pricing.

Additional services are add-ons that provide additional, unassured, functionality to a solution at an extra cost. 

If you’re interested in additional services, we encourage you to undertake your own assessment to make sure the functionality meets your needs. 

Additional services are available at a flat price. Contact the supplier for additional services and prices.

Associated services help you implement or optimise a solution. For example, staff training or data migration services.

Associated services are available at a flat price. Contact the supplier for associated services and prices.

Interoperability is the ability to connect and communicate with other systems. 

NHS assured integrations

GP Connect is a system which makes patient information available to appropriate clinical and non-clinical staff. Find out more about using GP Connect.

Type of integration What this means Stage
GP Connect HTML view View a patient's GP record with read-only access To be completed as part of standards compliance
GP Connect appointment booking View, book, amend or cancel patient GP appointments  Not in development
GP Connect structured records Access a patient's GP record in a structured format, so the data can be imported and processed in whatever way is needed  Not in development

Supplier asserted integrations

Supplier asserted integrations are prepared by a supplier and are not specified or assured by the NHS. We encourage you to undertake your own assessment of these integrations. 

This solution integrates with: 


KareInn’s typical implementation process involves around 12 weeks in total:

  • 4-6 weeks preparation, which can include the transcription of paper based records onto the KareInn system pre-go-live
  • 1-3 days training
  • 1 day go live
  • 6 weeks post go-live coaching and support

You will be allocated an account manager, supported by a team of trainers and a 24/7 customer service success manager.

This solution is supported by the following application types

Application type Supported

Browser-based application


Desktop application


Mobile or tablet application


Browser-based application details

Feature Details

Browsers supported

All browsers that are still supported by their operators are also supported by KareInn. However Chrome is recommended as the browser of choice for an optimum experience.

Responsive design


Mobile first approach


Plug-ins or extensions required


Minimum connection speed required


Recommended desktop aspect ratio and screen resolution

Responsive to all resolutions

Hardware requirements

KareInn is suitable for use on most desktop/laptop, tablet and mobile devices. 

There are no minimum required specifications, but for optimal performance we recommend using Android devices running at least version 9 and iOS devices running iOS version 11 and greater. There are no minimum specifications for desktop and laptop usage, however we recommend using Chrome for an optimum experience.

Additional information

To allow for image capture and upload to features such as the KareInn Body Map, handheld devices with a camera are recommended (Note images are not stored on the camera roll, only in-app).

As KareInn is a web based application a suitable internet connection should be available at all times to benefit from real time information sharing. A Wi-Fi connection is recommended for handheld devices, but a 4G connection can be used if necessary.

All solutions on the assured solutions list are cloud-based.

KareInn is hosted on Microsoft Azure.

You do not need a Health and Social Care Network connection to use this service.


Profile Updates: Timeline

Integrations: Radar 

Quick Tools: Family Communication



Reporting: Group Reporting Enhancements (comparative metrics)

Reporting: Widget Enhancements (descriptions and further filters)

Resident: IDSSI Scores

Resident: Summary Dashboard Widgets



Plans: Configuration

Dependency: Insights


The Digital Social Care Record roadmap outlines the capabilities and standards that all solutions will need to meet in future. 

Last updated: 3 April 2024