Careberry Software


"Careberry is an all-in-one care management platform that streamlines care business operations by integrating essential features such as care planning, custom forms, carer and family apps, and incident management."

Contact details

Phone: 0330 880 1090

Information about this solution

"Careberry is a digital system that simplifies and streamlines care management processes for care businesses. Careberry offers a range of features that cover various aspects of care management and operations, including care planning and communication tools.  Careberry is accessible to management teams, clients, families, and carers, making it an all-in-one solution for the entire organisation.

At Careberry, exceptional support is a top priority. The platform is continuously updated to incorporate the latest technologies and to ensure customer feedback is taken into account for product improvements. Careberry also believes in working in partnership with care businesses to create a platform that meets their unique organisational needs.

The platform welcomes feedback, suggestions, and ideas to help improve the product and provide the best possible care management system. Careberry is committed to shaping the future of care by providing care providers with a cutting-edge tool to interact with their carers and clients and deliver a safe and efficient service."

About the supplier


"Since its launch, Careberry has been used by a growing number of care providers to streamline their operations and simplify care management. The platform has been particularly popular with providers looking to reduce administrative burden and save time. Careberry provides all the essential features in one platform, eliminating the need for care providers to use multiple software solutions."

This solution has been assured for use in:

  • domiciliary care such as home care and live-in care
  • care home services without nursing such as residential homes, rest homes, convalescent homes, respite care, mental health crisis houses, therapeutic communities
  • care home services with nursing such as nursing homes, convalescent homes with nursing, respite care with nursing, mental health crisis house with nursing

This solution has the following features:

  • all-in-one system
  • care planning
  • carer and client apps
  • cloud based
  • custom form builder
  • recruitment
  • third party access
  • care monitoring

All solutions offer the core capabilities that social care providers need from a digital social care record (downloads in a spreadsheet). 

This solution also offers the ability to:

  • add to assessment templates/pre-built care plans for social care providers
  • capture verbal notes that are converted to a structured, interrogatable format such as ICD11 or Snomed
  • use body maps to capture treatment information
  • store video information about the care provided
  • store photographic information about the care provided
  • record information about the skills, experience, and training of staff
  • enable a social care provider to define a template list of the skills, experience, and training of their staff
  • allow a care worker to view care recipient-generated information related to specific tasks
  • send notifications/messages to other care workers
  • allow an individual to write to and update their own care plan and record
  • provide authorised third parties (including family members) access to view care plans and records, including ones they did not create
  • provide access to Electronic Medications Administration and Recording systems (either natively or through integration with a third-party solution)
  • electronically transfer key information for emergency hospital admissions in a format compliant with standards
  • capture hospital discharge information in a format compliant with standards
  • build, save, and amend your own summary reports for individual recipients of care
  • build, save, and amend your own summary reports at a site and service level

Standards describe the technical specification or operating conditions which represent best practice for digital social care record solutions.  These standards must be fully met by all solutions on the Assured Solution List within an agreed timeframe.




Business Continuity and Disaster Recovery

Ensures that solutions are supported by robust business continuity plans and disaster recovery measures.

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Working toward compliance

Clinical Safety


Supports the management of clinical risk and patient/service user safety.

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Working toward compliance


Underpins all commercial activity relating to the Buying Catalogue by defining rules governing commercial relationships and setting out standards of behaviour.

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Working toward compliance

Data Migration

Supports the safe and effective migration of data if a buyer changes from one solution to another.

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Working toward compliance

Data Standards

Defines detailed technical standards for the storage, management and organisation of data and specifies standardised reference data, terminology and codes.

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Working toward compliance

About Me standard

The inStandard (PRSB)

Supports sharing important details about a person and how they want to receive care. This standard is a requirement under Data Standards.

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Working toward compliance

Personalised Care and Support Plan Standard (PRSB)

Enables the right information for people to manage their own care. This standard is a requirement under Data Standards.

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Working toward compliance

Hosting and Infrastructure

Supports best practices for infrastructure and hosting of systems. For example, ensuring systems are cost effective, secure and energy efficient.

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Working toward compliance

Information Governance

Supports the controls needed to ensure that sensitive personal data is kept confidential, is accurate and is available to authorised users when required.

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Working toward compliance

Non-Functional Questions

Enables NHS Digital to assess the risk associated with the assessment of a solution against other overarching Standards.

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Working toward compliance


Ensures that a suppliers’ software delivery test processes are of sufficient quality and rigour.

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Working toward compliance


Defines a comprehensive set of standards, interfaces and protocols that solutions will use when working together.

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Working toward compliance

GP Connect

Supports sharing of data held within GP IT solutions across health and social care organisations.

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Working toward compliance


Supports the secure transmission of sensitive and confidential information by email.

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Working toward compliance


We will update this information shortly. Contact the supplier to discuss their pricing.

Additional services are add-ons that provide additional, unassured, functionality to a solution at an extra cost. 

If you’re interested in additional services, we encourage you to undertake your own assessment to make sure the functionality meets your needs. 

Contact the supplier for additional services and prices.

Associated services help you implement or optimise a solution. For example, staff training or data migration services.

Contact the supplier for associated services and prices.

Interoperability is the ability to connect and communicate with other systems.

NHS assured integrations

GP Connect is a system which makes patient information available to appropriate clinical and non-clinical staff. Find out more about using GP Connect.

Type of integration What this means Stage
GP Connect HTML view View a patient's GP record with read-only access To be completed as part of standards compliance
GP Connect appointment booking View, book, amend or cancel patient GP appointments  Not in development
GP Connect structured records Access a patient's GP record in a structured format, so the data can be imported and processed in whatever way is needed  Not in development

The implementation process of Careberry involves:

  • showing decision makers a demo
  • liaising with a project manager and stakeholders
  • setting up a master account
  • migrating information from the previous system
  • providing training and resources
  • holding check-in meetings

The first month is free for onboarding and training, and ongoing support is provided through:

  • customer account management
  • performance monitoring
  • a 24/7 multi-channel support service

The minimum, average, and maximum number of working days depends on the size and requirements of the company, but the aim is to complete all onboarding and training in the first calendar month.

The buyer's responsibilities include:

  • providing necessary information for migration
  • attending training sessions.

This solution is supported by the following client application types:

Application type Supported

Browser-based application


Desktop application


Mobile or tablet application


Browser based application details

Feature Details

Browsers supported

Any web browser compatible with HTTPS and SSL

Responsive design


Mobile first approach


Plug-ins or extensions required


Minimum connection speed required

512 Kbps

Recommended desktop aspect ratio and screen resolution


Hardware requirements

The necessary hardware requirements include having an internet connection that is active and a web browser that supports HTTPS. Additionally, your hardware must be synchronized with the time zone of UK.

Native mobile or tablet application

Feature Details

Supported operating systems

Andriod, IOS, Amazon

Minimum connection speed required

500 kb/s

Minimum memory requirement

512 MB

Additional Storage Requirements

90 MB

Minimum necessary CPU power description

Careberry is supported on all mobile CPUs

All solutions on the assured solutions list are cloud-based.

Careberry manages and maintains public cloud hosting on Microsoft Azure.

You do not need a Health and Social Care Network connection to use this service.

Upcoming developments include:

  • admin mobile app (beta version)
  • voice recognition technology to work with Alexa and Google
  • GP Connect for direct patient record access
  • full payroll feature with HMRC reporting
  • sickness and cancellation chart
  • office team profile

We're also developing Careberry AI: Statistics Phase for data analysis. Public development plan may change based on feedback from customers and other factors.

The Digital Social Care Record roadmap outlines the capabilities and standards that all solutions will need to meet in future. 

Last updated: 10 April 2024