Care Control Systems


“Care Control Systems Ltd is a UK-based company developed by a unique blend of care professionals. Our cloud-based software is designed for use within all care settings and will revolutionise your business.”

Contact details



Phone: 01822 738100

Information about this solution

"Our system is designed to make the daily recording, reporting and analysis of your company’s care plan information easy, straightforward and efficient. You can review, edit and create care plans at the touch of a button to completely revolutionise your administrative processes.

Our care management system includes:

  • body maps
  • home status
  • app driven
  • mobile, tablet or computer access
  • offline access
  • speech to text
  • fast recording
  • photos
  • videos
  • tools to engage with family
  • communication tools
  • reporting and analysis 
  • advanced care planning
  • security features
  • plus – system integrations"

About the supplier

Care Control

"Care Control was created by our founder and MD, Matt Luckham. After purchasing Spring House Care Home in 2014, Matt decided to develop digital care management software to help streamline and simplify processes. Created from a desire to provide essential and accurate information to stakeholders, staff members and regulatory bodies, Matt set to work developing the first version of Care Control.

Care Control has helped Spring House achieve outstanding results, with CQC rating the home as outstanding on multiple occasions over the past six years. Many other care homes and agencies were keen to use the software after recognising the transformative effect it had at Spring House. Realising it could provide fantastic value across the care industry, Matt decided to commercialise the software and Care Control as you know it was born.

Roll forward 5 years we now have 700 customers, 20,000 service users and over 50,000 active users."

This solution has been assured for use in:

  • domiciliary care such as home care and live-in care
  • extra care services
  • supported living services
  • care home services without nursing such as residential homes, rest homes, convalescent homes, respite care, mental health crisis houses, therapeutic communities
  • care home services with nursing such as nursing homes, convalescent homes with nursing, respite care with nursing, mental health crisis house with nursing

This solution has the following features:

  • custom tasks

All solutions offer the core capabilities that social care providers need from a digital social care record (downloads in a spreadsheet). 

This solution also offers the ability to:

  • add to assessment templates/pre-built care plans
  • measure progress against a target outcome/goal for the individual receiving care
  • use body maps to capture treatment information
  • store video information about the care provided
  • store photographic information about the care provided
  • provide access to required information about an individual even when offline
  • automatically update changes to an individual’s care record/plan/tasks when a user goes back online
  • record information about the skills, experience, and training of staff
  • enable a social care provider to define a template list of the skills, experience, and training of their staff
  • allow a care worker to view care recipient-generated information related to specific tasks
  • send notifications/messages to other care workers
  • allow authorised third parties (including family members) to view care plans and records, including ones they did not create
  • allow authorised third parties (including family members) to write to care plans and records, including ones they did not create
  • provide access to electronic Medications Administration and Recording systems (either natively or through integration with a third-party solution)
  • allow social care providers to build, save, and amend their own summary reports for individual recipients of care
  • allow social care providers to build, save, and amend their own summary reports at a site and service level
  • provide reports that can be adapted by a social care provider (for example, by changing data fields that are included) and show how much time and/or resources have been allocated to delivering care to enable business management

Standards describe the technical specification or operating conditions which represent best practice for digital social care record solutions.  These standards must be fully met by all solutions on the Assured Solution List within an agreed timeframe.




Business Continuity and Disaster Recovery

Ensures that solutions are supported by robust business continuity plans and disaster recovery measures.

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Clinical Safety


Supports the management of clinical risk and patient/service user safety.

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Working toward compliance


Underpins all commercial activity relating to the Buying Catalogue by defining rules governing commercial relationships and setting out standards of behaviour.

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Data Migration

Supports the safe and effective migration of data if a buyer changes from one solution to another.

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Data Standards

Defines detailed technical standards for the storage, management and organisation of data and specifies standardised reference data, terminology and codes.

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About Me standard

The Standard (PRSB)

Supports sharing important details about a person and how they want to receive care. This standard is a requirement under Data Standards.

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Personalised Care and Support Plan Standard (PRSB)

Enables the right information for people to manage their own care. This standard is a requirement under Data Standards.

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Hosting and Infrastructure

Supports best practices for infrastructure and hosting of systems. For example, ensuring systems are cost effective, secure and energy efficient.

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Information Governance

Supports the controls needed to ensure that sensitive personal data is kept confidential, is accurate and is available to authorised users when required.

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Non-Functional Questions

Enables NHS Digital to assess the risk associated with the assessment of a solution against other overarching Standards.

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Ensures that a suppliers’ software delivery test processes are of sufficient quality and rigour.

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Defines a comprehensive set of standards, interfaces and protocols that solutions will use when working together.

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Compliant - not applicable to this supplier at this time

GP Connect

Supports sharing of data held within GP IT solutions across health and social care organisations.

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Working toward compliance


Supports the secure transmission of sensitive and confidential information by email.

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This information is currently being updated. Contact the supplier to discuss their pricing.

Additional services are add-ons that provide additional, unassured, functionality to a solution at an extra cost. 

If you’re interested in additional services, we encourage you to undertake your own assessment to make sure the functionality meets your needs. 

Additional services are available at a flat price. Contact the supplier for additional services and prices.

Associated services help you implement or optimise a solution. For example, staff training or data migration services. 

Associate services are available at a flat price. Contact the supplier for associated services and prices. 

Interoperability is the ability to connect and communicate with other systems.

NHS assured integrations

GP Connect is a system which makes patient information available to appropriate clinical and non-clinical staff. Find out more about using GP Connect.

Type of integration What this means Stage
GP Connect HTML view View a patient's GP record with read-only access To be completed as part of standards compliance
GP Connect appointment booking View, book, amend or cancel patient GP appointments  Not in development
GP Connect structured records Access a patient's GP record in a structured format, so the data can be imported and processed in whatever way is needed  Not in development

Supplier asserted integrations

Supplier asserted integrations are interoperability interfaces prepared by a supplier and are not specified or assured by the NHS.

We encourage you to undertake your own assessment of these integrations.

This solution integrates with:

Care Control’s typical implementation process involves:

  • configuring the solution to your unique requirements
  • installing the solution without interrupting your existing way of working, so you won’t have downtime – you can even make the switch overnight
  • a bespoke plan for easily implementing Care Control across your organisation
  • dedicated staff training over a set period 

This solution is supported by the following client application types:

Application type Supported

Browser-based application


Desktop application


Mobile or tablet application



Browser-based application details

Feature Details

Browsers supported

Chrome,Edge, Firefox

Responsive design


Mobile first approach


Plug-ins or extensions required


Minimum connection speed required

4mb per second

Recommended desktop aspect ratio and screen resolution

HD - 1910 by 1020

Hardware requirements

All modern devices are supported

Additional information

Our Insights Application which provides detailed analysis on Care Planning data is browser based

A prbased.

Native mobile or tablet application

Feature Details

Supported operating systems


Mobile first approach


Minimum connection speed required


Connection types supported

As this is a native app connection speed does not need to be high. The Pocket app works offline.

Minimum memory requirement


Additional storage requirements

Minimal. Only required for offline working. No more than 50mb.

Hardware requirements

All mobile devices are supported.

Additional information

Works best with two cameras - front and back. For Pocket support for NFC reading is useful.

All solutions on the assured solutions list are cloud-based. 

Care Control uses a public cloud solution, CloudNX, hosted in Gloucester by Fasthosts Internet Ltd. All apps will automatically connect to the cloud. They provide an Open API secured through HTTPS

You do not need a Health and Social Care Network connection to use this service. 

Upcoming developments include:

  • integrations with GP Connect, PainChek and Vayyar Care
  • web browser version of the mobile Care Planning app
  • insights app developments, with new dashboard and reports added each month
  • roster and payroll apps will be available in web browser format

The Digital Social Care Record roadmap outlines the capabilities and standards that all solutions will need to meet in future. 

Last updated: 27 March 2024