Setting up your internet

A good internet connection is the first step to working digitally.

You can connect to the internet using either:

  • fixed-line broadband - a cable that runs from the street into your building, which allows you to connect through the internet wirelessly using Wi-Fi, or through a wire called an ethernet cable
  • mobile broadband - this works by connecting to a mobile network with a SIM card, using a mobile device such as a smartphone, dongle, or portable Wi-Fi hotspot

You can use either of these options to connect to the internet using Wi-Fi – a technology which allows you to connect different devices to the internet wirelessly. 

This guidance will help you to understand which type of connection you need and how to set up or improve your internet connection. 

Decide which connection you need

If you provide residential care, you should ideally have a suitable fixed-line broadband. However, if a good fixed-line broadband connection isn’t available at your location, mobile broadband offers an alternative.

Mobile broadband may also be a useful back-up if you rely on fixed-line broadband. You may also need mobile broadband if you provide home care or other types of care across multiple locations.