Learn how every interaction, action and behaviour needs to be ‘read’ to understand a person’s feelings and thoughts, and how you may need to modify your own communication styles to interact effectively with colleagues, managers and people using care services.
Improve your written communication and understand the role and responsibilities of managers and care workers in undertaking written communication in this interactive video-based course.
Develop confidence and skills for life online, including digital identity, digital well-being, staying safe and legal, finding and using information and online tools, and dealing with information overload (not social care specific).