Contact details
Email: mail@soscaremanagementsystems.com
Phone: 0330 0881 077
Website: www.soscaremanagementsystems.com
Information about this solution
SOS Care Management System is a cloud-based digital platform thoughtfully designed to support the delivery of truly person-centred care, which:
- Enables creation of meaningful, personalised care plans and assessments that reflect each individual’s needs
- Maintains accurate, real-time records accessible from anywhere, helping staff stay informed and responsive
- Mobile-friendly access that empowers carers to record and view care updates at the point of delivery, reducing delays and duplication
- Offers flexible templates and workflows that adapt to your care model, making documentation easier and more relevant
- Reduces paperwork and administrative burden, giving care teams more time to focus on compassionate, hands-on support
- Strengthens communication and continuity across teams, ensuring a smoother experience for both staff and those they support
- Built-in audit trails, alerts, and reports help services meet regulatory standards, enabling providers to deliver safer and connected care.
About the Supplier
Sumo Optimus Ltd is a trusted provider of digital care management solutions, dedicated to transforming the way care is delivered through technology that is intuitive, secure, and truly person-centred. Our cloud-based platform is designed in collaboration with care professionals to meet the real needs of frontline staff, managers, and service users.
Our mission is to empower care providers with tools that reduce administrative burden, improve communication, ensure regulatory compliance, and most importantly, enhance the quality and dignity of care. With a strong focus on innovation, security and ongoing customer support, we’re proud to be an assured solution aligned with the Digital Social Care Record (DSCR) roadmap. We’re here to help care teams do what they do best - deliver safe, effective, and compassionate care.
This solution has been assured for use in:
- Care home services without nursing such as residential homes, rest homes, convalescent homes, respite care, mental health crisis houses, therapeutic communities.
- Care home services with nursing such as nursing homes, convalescent homes with nursing, respite care with nursing, mental health crisis house with nursing.
This solution has the following features:
- Aligned with DSCR to support evolving, future-ready digital care delivery.
- Shaped by provider feedback to meet real care needs with practical solutions.
- Maintains compliance to keep services confident, safe, and inspection-ready.
- Built to national standards for consistent, high-quality person-centred care.
- Secured to ISO 27001 and Cyber Essentials PLUS for trusted data protection.
- Scales with your service, adapting to any setting or organisational size.
- Enables real-time, accurate records for responsive and compassionate care.
- Integrates with GP Connect to improve care coordination.
- Fully assured solution offering trusted, compliant, long-term support.
- Regularly updated to stay current, relevant, and aligned with sector needs.
All solutions on the Assured Solution List offer the core capabilities of a digital social care record (downloads in a spreadsheet).
This solution also offers the ability:
- For a social care provider to add to assessment templates/pre built care plans.
- To use body maps to capture treatment information.
- To store video information about the care provided.
- To store photographic information about the care provided.
- To record information about the skills, experience and training of staff.
- To enable a social care provider to define a template list of the skills, experience and training of their staff.
- To send notifications/messages to other care workers
- For authorised third parties (including family members) to view care plans and records, including ones they did not create.
- For authorised third parties (including family members) to write to care plans and records, including ones they did not create.
- To provide access to Electronic Medications Administration and Recording systems (either natively or through integration with a third party solution).
Standards describe the technical specification or operating conditions which represent best practice for digital social care record solutions. These standards must be fully met by all solutions on the Assured Solution List within an agreed timeframe.
|
Standard |
Description |
Status |
|---|---|---|
|
Business Continuity and Disaster Recovery |
Ensures that solutions are supported by robust business continuity plans and disaster recovery measures. |
Compliant |
|
Clinical Safety |
Supports the management of clinical risk and patient/service user safety. |
Compliant |
|
Commercial |
Underpins all commercial activity relating to the Buying Catalogue by defining rules governing commercial relationships and setting out standards of behaviour. |
Compliant |
|
Data Migration |
Supports the safe and effective migration of data if a buyer changes from one solution to another. |
Compliant |
|
Data Standards |
Defines detailed technical standards for the storage, management and organisation of data and specifies standardised reference data, terminology and codes. |
Compliant |
|
About Me Standard (PRSB) |
Supports sharing important details about a person and how they want to receive care. This standard is a requirement under Data Standards. |
Compliant |
|
Personalised Care and Support Plan Standard (PRSB) |
Enables the right information for people to manage their own care. This standard is a requirement under Data Standards. |
Compliant |
|
Hosting and Infrastructure |
Supports best practices for infrastructure and hosting of systems. For example, ensuring systems are cost effective, secure and energy efficient. |
Compliant |
|
Information Governance |
Supports the controls needed to ensure that sensitive personal data is kept confidential, is accurate and is available to authorised users when required. |
Compliant |
|
Non-Functional Questions |
Enables NHS Digital to assess the risk associated with the assessment of a solution against other overarching Standards. |
Compliant |
|
Testing |
Ensures that a suppliers’ software delivery test processes are of sufficient quality and rigour. |
Compliant |
|
Interoperability |
Defines a comprehensive set of standards, interfaces and protocols that solutions will use when working together. |
Compliant |
|
GP Connect |
Supports sharing of data held within GP IT solutions across health and social care organisations. |
Compliant |
|
Email Standard |
Supports the secure transmission of sensitive and confidential information by email. |
Compliant
|
Please contact the supplier to discuss their pricing.
Additional services are add-ons that provide additional, unassured, functionality to a solution at an extra cost.
If you’re interested in additional services, we encourage you to undertake your own assessment to make sure the functionality meets your needs.
Additional services are available at a flat price. Contact the supplier for additional services and prices.
Associated services help you implement or optimise a solution. For example, staff training or data migration services.
Associated services are available at a flat price. Contact the supplier for associated services and prices.
Interoperability is the ability to connect and communicate with other systems.
NHS assured integrations
GP Connect is a system which makes patient information available to appropriate clinical and non-clinical staff. Find out more about using GP Connect.
| Type of integration | What this means | Stage |
|---|---|---|
| GP Connect HTML view | View a patient's GP record with read-only access | To be completed as part of standards compliance |
| GP Connect appointment booking | View, book, amend or cancel patient GP appointments | Not in development |
| GP Connect structured records | Access a patient's GP record in a structured format, so the data can be imported and processed in whatever way is needed | Not in development |
The implementation of our SOS Care Management solution is streamlined to minimise disruption and support a smooth transition. The process includes initial scoping, configuration, data migration (if applicable), user training, and go-live support.
Migration from another system is supported by our experienced team, who will assist with data extraction, cleansing, and importing — ensuring accuracy and continuity. Timescales may vary based on data complexity, buyer readiness, and integration requirements.
Buyers are expected to:
- Provide access to existing data/export files
- Allocate staff for key onboarding sessions
- Support communication across internal teams
- Approve configuration decisions promptly
Collaboration between both parties is key to a successful and timely deployment. Ongoing support is available post-implementation to ensure continued success.
This solution is supported by the following client application types:
| Application type | Supported |
|---|---|
|
Browser-based application |
Yes |
|
Desktop application |
No |
|
Mobile or tablet application |
Yes |
Browser-based application
| Browser application feature | Details |
|---|---|
|
Browsers supported |
Chrome, Edge, Safari and Firefox |
|
Responsive design |
Yes |
|
Mobile first approach |
No |
|
Plug-ins or extensions required |
No |
|
Minimum connection speed required |
A stable internet connection with a minimum download speed of 10 Mbps is required to ensure smooth performance, reliable connectivity, and full access to all features and services. |
|
Recommended desktop aspect ratio and screen resolution |
A screen resolution of 1366 x 768 pixels is the minimum recommended to ensure proper display and functionality of all interface elements. |
| Hardware requirements | Processor: Dual-core processor, 2.0 GHz or faster RAM: 4 GB or more Operating System: Windows 10, macOS 10.13, or equivalent |
Native mobile or tablet application
| Supported operating systems (List) |
Android 10 and later iOS 15 and later Recommended to use a device running an operating system version released within the last two years and kept up to date with the latest official updates. |
| Mobile first approach (Y/N) |
Yes |
| Minimum connection speed required | A stable internet connection with a minimum download speed of 5 Mbps and upload speed of 1 Mbps is required to ensure smooth functionality, including real-time features and media content loading. For the best experience, a faster connection is recommended. |
| Connectivity requirement details (300 characters max) |
A stable connection is recommended to ensure reliable performance and full access to all features. Data usage is minimal, so high-speed connections are not strictly required. |
| Connection types supported (List) |
Wi-Fi 3G 4G (LTE) 5G |
| Minimum memory requirement | 2GB or higher |
| Third party components required (500 characters max) |
None |
| Device capabilities required (500 characters max) |
A device with a camera and microphone is required to use features such as photo upload and speech-to-text. These components must be functional and enabled to ensure proper operation of related app functionalities. |
| Hardware requirements (500 characters max) |
Smartphone: Screen resolution of 480 x 800 pixels or higher Tablet: Screen resolution of 1280 x 800 pixels or higher |
| Additional information (500 characters max) |
Devices should support touch input and meet the minimum OS and performance requirements for smooth app functionality. |
All assured solutions operate on approved cloud infrastructure. The SOS Care Management System is securely hosted on AWS Cloud Infrastructure in London, providing high availability, scalability, and strong data protection in line with industry standards.
You do not need a Health and Social Care Network connection to use this service.
SOS Care Management Systems are continually evolving our solution to meet the diverse needs of care providers. In the near future, we will be expanding our platform to support a wider range of care settings, including domiciliary care (home care and live-in care), extra care services, and supported living services. These new capabilities will enable providers to manage care across multiple service types within a single, unified system. Features will include tailored workflows, mobile-friendly tools for carers in the community, and enhanced scheduling and visit management. This development ensures greater flexibility, improved continuity of care, and consistent record-keeping across different care environments.