CareLineLive

Summary

"CareLineLive is award-winning, all-in-one cloud-based home care management software for home care providers. It improves efficiency, capacity and compliance by digitising workflows and automating processes. Better systems mean better care."

Contact

Email: Sales Team, sales+dsc@carelinelive.com; SDR Team Lader gg@carelinelive.com

Phone: Sales Team, 03300 885 767; SDR Team Leader, 03300 885 767

Information about this solution

"CareLineLive works across three integrated easy-to-use systems, the Management Portal, Carer Companion App and Care Circle Portal:

  • quick and easy rostering
  • automated processes such as invoicing and payroll
  • care planning, reporting and compliance tools, including assessments and incident reporting
  • client assessments facilitate agencies to deliver person-centred care
  • real-time electronic call monitoring records carers’ attendance and completed activities at client visits
  • Carer Companion mobile app enables paperless documentation – eMAR, observations data and highlighting concerns
  • enhanced communication and instant client updates assist manage day-to-day challenges and enable carers to be more responsive in the care delivered
  • estimates of travel times between consecutive carer visits
  • Care Circle portal helps complete the circle of care and enables information sharing for loved ones, GPs and emergency services

Stress-free onboarding process, dedicated customer support team."

About the Supplier

MAS Networks Ltd T/As CareLineLive

"The inspiration for CareLineLive came from the personal experience of its founder, Josh Hough, who witnessed his family’s struggles with a lack of updates about his Grandfather’s care. Recognising the need for better communication and management systems in the home care industry, Josh and his friend Dec, now CareLineLive’s Director of Development, seized the opportunity to develop software tailored specifically for home care management. Their goal was to enhance working practices, reduce costs, and ultimately provide carers with more time to focus on delivering exceptional care to their clients.

CareLineLive was launched with a single home care agency back in 2012 as a simple electronic call monitoring system. Over the years it has evolved into an award winning fully fledged home care management system with a mission to provide the first truly all-in-home home care management software in the UK."

This solution has been assured for use in:

  • domiciliary care such as home care and live in care
  • extra care services
  • supported living services

This solution has the following features:

  • quick and easy rostering saves time and reduces errors. Journey planning estimates for carer visits
  • manage payroll and invoicing back office processes, with automated calculation and delivery
  • care plan management and compliance tools; including alerts, incidents, and risk scoring
  • client assessments (e.g, Personal Care and Support Planning) facilitate person-centred care delivery
  • electronic call monitoring records carers’ arrival, departure, and completed activities in real-time
  • carer mobile app enables paperless documentation: eMAR, tasks, observations, notes and documents
  • build and manage your own documents and forms, share with relevant parties, and send for e-signature
  • customisable rate management; including unsociable hours, mileage, and scheduled uplifts
  • Care Circle portal enables sharing of service user records to loved ones and medical professionals
  • fully secure cloud solution with minute-by-minute data backups, and self-recovering infrastructure.

All solutions on the Assured Solution List offer the core capabilities that social care providers need from a digital social care record (downloads in a spreadsheet).

This solution also offers the capability to:

  • add to assessment templates / pre built care plans
  • store photographic information about the care provided
  • record information about the skills, experience and training of staff
  • enable a social care provider to define a template list of the skills, experience and training of their staff
  • send notifications / messages to other care workers
  • allow authorised third parties (including family members) to view care plans and records, including ones they did not create

Standards describe the technical specification or operating conditions which represent best practice for digital social care record solutions. These standards must be fully met by all solutions on the Assured Solution List within an agreed timeframe.

Standards describe the technical specification or operating conditions which represent best practice for digital social care record solutions. These standards must be fully met by all solutions on the Assured Solution List within an agreed timeframe.

Standard

Description

Status

Business Continuity and Disaster Recovery

Ensures that solutions are supported by robust business continuity plans and disaster recovery measures.

More information about the Standard

Working toward compliance

Clinical Safety

Supports the management of clinical risk and patient/service user safety.

More information about the Standard

Working toward compliance

Commercial

Underpins all commercial activity relating to the Buying Catalogue by defining rules governing commercial relationships and setting out standards of behaviour.

 

Compliant

Data Migration

Supports the safe and effective migration of data if a buyer changes from one solution to another.

More information about the Standard

Working toward compliance

Data Standards

Defines detailed technical standards for the storage, management and organisation of data and specifies standardised reference data, terminology and codes.

More information about the Standard

Working toward compliance

About Me Standard (PRSB)

Supports sharing important details about a person and how they want to receive care. This standard is a requirement under Data Standards.

More information about the Standard

Working toward compliance

Personalised Care and Support Plan Standard (PRSB)

Enables the right information for people to manage their own care. This standard is a requirement under Data Standards.

More information about the Standard

Working toward compliance

Hosting and Infrastructure

Supports best practices for infrastructure and hosting of systems. For example, ensuring systems are cost effective, secure and energy efficient.

More information about the Standard

Compliant

Information Governance

Supports the controls needed to ensure that sensitive personal data is kept confidential, is accurate and is available to authorised users when required.

More information about the Standard

Working toward compliance

Non-Functional Questions

Enables NHS Digital to assess the risk associated with the assessment of a solution against other overarching Standards.

More information about the Standard

Working toward compliance

Testing

Ensures that a suppliers’ software delivery test processes are of sufficient quality and rigour.

More information about the Standard

Working toward compliance

Interoperability

Defines a comprehensive set of standards, interfaces and protocols that solutions will use when working together.

More information about the Standard

Working toward compliance

GP Connect

Supports sharing of data held within GP IT solutions across health and social care organisations.

More information about the Standard

Working toward compliance

Email

Supports the secure transmission of sensitive and confidential information by email.

More information about the Standard

Solution does not include this function

This information is currently being updated. Contact the supplier to discuss their pricing.

Additional services are add-ons that provide additional, unassured, functionality to a solution at an extra cost. 

If you’re interested in additional services, we encourage you to undertake your own assessment to make sure the functionality meets your needs. 

Additional services are available at a flat price. Contact the supplier for additional services and prices.

Associated services help you implement or optimise a solution. For example, staff training or data migration services.

Associate services are available at a flat price. Contact the supplier for associated services and prices.

NHS assured integrations

Type of integration What this means Stage
GP Connect HTML view View a patient's GP record with read-only access To be completed as part of standards compliance
GP Connect appointment booking View, book, amend or cancel patient GP appointments  Not in development
GP Connect structured records Access a patient's GP record in a structured format, so the data can be imported and processed in whatever way is needed  In development

Supplier asserted integrations

Supplier asserted integrations are interoperability interfaces prepared by a supplier and are not specified or assured by the NHS. Care provider organisations are encouraged to undertake their own assessment and assurance of integrations.

  • CM2000 LiveIntegrate! and CallConfirmLive!
  • ContrOCC
  • Sage 50cloud Accounts and Payroll
  • Xero Invoicing
  • Hastee: Earnings on Demand

These are the typical processes and timescales to implement this solution:

Prior to the first training session the onboarding team will build your environment and provides access during the first session:

  • Session 1 serves as an introduction to CareLineLive
  • Session 2 focusses on rostering, scheduling, and care planning
  • Session 3 will cover reconciliation and reporting, with a focus on timesheets, invoicing and payroll

You will also have access to our eLearning platform, as well as videos and knowledge articles in our Help Centre and phone, email and messenger support channels.

Data can be imported at any time to facilitate migration from another system, it is recommended to prepare your import data following your first session.

Allowing for an advised one-week gap between each training session you can be fully operational within three weeks. We recommend allowing three weeks to facilitate change management within your organisation; however, you will have access to the full suite of functionality from day one.

This solution is supported by the following client application types:

Application type Supported

Browser-based application

Yes

Desktop application

No

Mobile or tablet application

Yes

Browser-based application details

Feature Details

Browsers supported

We officially support the last 5 versions of both Google Chrome and Microsoft Edge due to their frequent security updates. Mileage may vary with other browsers, some functionality may be disabled for browser versions with known security flaws.

Responsive design

Yes

Mobile first approach

No

Plug-ins or extensions required

No

Minimum connection speed required

5Mbps download, 1Mbps upload

Recommended desktop aspect ratio and screen resolution

Minimum 1280x720

Native mobile or tablet application

Feature Details

Supported operating systems

iOS 13+ and Android 5+ (Must be Google Play Certified)

Minimum connection speed required

3G or faster advised, but will work offline

Connectivity requirement details

3G or faster advised, but will work offline

Minimum memory requirement

1Gb

Additional Storage Requirements

500mb

Device capabilities required

Rear facing camera and GPS required for electronic visit verification.

Android: access to Google Play store

Hardware requirements

Android or iPhone device. Rear facing camera for the scanning of QR Codes

All solutions on the assured solutions list are cloud-based.

CareLineLive manages hosting for all customers. Customers will have a unique subdomain and data segration as standard.

You do not need a Health and Social Care Network connection to use this service.

Future developments include body map functionality and further features to improve usability. 

View CareLineLive's public roadmap for more information on upcoming developments. 

The Digital Social Care Record roadmap outlines future changes to the Capabilities and Standards model.

Last updated: 1 March 2024