CareLineLive

"CareLineLive works across three integrated easy-to-use systems, the Management Portal, Carer Companion App and Care Circle Portal:

• quick and easy rostering
• automated processes such as invoicing and payroll
• care planning, reporting and compliance tools, including assessments and incident reporting
• client assessments facilitate agencies to deliver person-centred care
• real-time electronic call monitoring records carers’ attendance and completed activities at client visits
• Carer Companion mobile app enables paperless documentation – eMAR, observations data and highlighting concerns
• enhanced communication and instant client updates assist manage day-to-day challenges and enable carers to be more responsive in the care delivered
• estimates of travel times between consecutive carer visits
• Care Circle portal helps complete the circle of care and enables information sharing for loved ones, GPs and emergency services

Stress-free onboarding process, dedicated customer support team."

About the Supplier

MAS Networks Ltd T/As CareLineLive

"The inspiration for CareLineLive came from the personal experience of its founder, Josh Hough, who witnessed his family’s struggles with a lack of updates about his Grandfather’s care. Recognising the need for better communication and management systems in the home care industry, Josh and his friend Dec, now CareLineLive’s Director of Development, seized the opportunity to develop software tailored specifically for home care management. Their goal was to enhance working practices, reduce costs, and ultimately provide carers with more time to focus on delivering exceptional care to their clients.

CareLineLive was launched with a single home care agency back in 2012 as a simple electronic call monitoring system. Over the years it has evolved into an award winning fully fledged home care management system with a mission to provide the first truly all-in-home home care management software in the UK."

This solution has been assured for use in:

• domiciliary care such as home care and live in care
• extra care services
• supported living services

This solution has the following features:

• quick and easy rostering saves time and reduces errors. Journey planning estimates for carer visits
• manage payroll and invoicing back office processes, with automated calculation and delivery
• care plan management and compliance tools; including alerts, incidents, and risk scoring
• client assessments (e.g, Personal Care and Support Planning) facilitate person-centred care delivery
• electronic call monitoring records carers’ arrival, departure, and completed activities in real-time
• carer mobile app enables paperless documentation: eMAR, tasks, observations, notes and documents
• build and manage your own documents and forms, share with relevant parties, and send for e-signature
• customisable rate management; including unsociable hours, mileage, and scheduled uplifts
• Care Circle portal enables sharing of service user records to loved ones and medical professionals
• fully secure cloud solution with minute-by-minute data backups, and self-recovering infrastructure.

All solutions on the Assured Solution List offer the core capabilities that social care providers need from a digital social care record (downloads in a spreadsheet).

This solution also offers the capability to:

• add to assessment templates / pre built care plans
• store photographic information about the care provided
• record information about the skills, experience and training of staff
• enable a social care provider to define a template list of the skills, experience and training of their staff
• send notifications / messages to other care workers
• allow authorised third parties (including family members) to view care plans and records, including ones they did not create

Standards describe the technical specification or operating conditions which represent best practice for digital social care record solutions. These standards must be fully met by all solutions on the Assured Solution List within an agreed timeframe.

Standards describe the technical specification or operating conditions which represent best practice for digital social care record solutions. These standards must be fully met by all solutions on the Assured Solution List within an agreed timeframe.

This information is currently being updated. Contact the supplier to discuss their pricing.

Additional services are add-ons that provide additional, unassured, functionality to a solution at an extra cost. 

If you’re interested in additional services, we encourage you to undertake your own assessment to make sure the functionality meets your needs. 

Additional services are available at a flat price. Contact the supplier for additional services and prices.

Associated services help you implement or optimise a solution. For example, staff training or data migration services.

Associate services are available at a flat price. Contact the supplier for associated services and prices.

NHS assured integrations

Supplier asserted integrations

Supplier asserted integrations are interoperability interfaces prepared by a supplier and are not specified or assured by the NHS. Care provider organisations are encouraged to undertake their own assessment and assurance of integrations.

• CM2000 LiveIntegrate! and CallConfirmLive!
• ContrOCC
• Sage 50cloud Accounts and Payroll
• Xero Invoicing
• Hastee: Earnings on Demand

These are the typical processes and timescales to implement this solution:

Prior to the first training session the onboarding team will build your environment and provides access during the first session:

• Session 1 serves as an introduction to CareLineLive
• Session 2 focusses on rostering, scheduling, and care planning
• Session 3 will cover reconciliation and reporting, with a focus on timesheets, invoicing and payroll

You will also have access to our eLearning platform, as well as videos and knowledge articles in our Help Centre and phone, email and messenger support channels.

Data can be imported at any time to facilitate migration from another system, it is recommended to prepare your import data following your first session.

Allowing for an advised one-week gap between each training session you can be fully operational within three weeks. We recommend allowing three weeks to facilitate change management within your organisation; however, you will have access to the full suite of functionality from day one.

This solution is supported by the following client application types:

Browser-based application details

Native mobile or tablet application

All solutions on the assured solutions list are cloud-based.

CareLineLive manages hosting for all customers. Customers will have a unique subdomain and data segration as standard.

You do not need a Health and Social Care Network connection to use this service.

Future developments include body map functionality and further features to improve usability. 

View CareLineLive's public roadmap for more information on upcoming developments. 

The Digital Social Care Record roadmap outlines future changes to the Capabilities and Standards model.