Contact details
Contact Details 1
Telephone Contact: 0330 056 33 33
Email our Customer Service Team: support@caredocs.co.uk
Contact Details 2
Email our Sales Team: sales@caredocs.co.uk
Information about this solution
Care Management Systems, pioneered digital care management with the original CareDocs from inside a working care home in the early 1990s.Our average customer relationship runs over 10 years, and is backed by a support team renowned for helping care teams adapt to the changing tech landscape. We believe that technology should support person-centred care, not replace methods that have served the care sector for decades. Our vision is care staff spending more time providing care, not managing technology.
Generic, templated records risk more than a weak CQC inspection. For ICB or local authority-funded residents, vague or near-identical documentation, often from pre-populated text, can leave needs under-evidenced and funding at risk. CareDocs supports person-specific recording, backed by PRSB's highest level, Level 3, for About Me and Personalised Care and Support Plan.
CareDocs is part of the Software Circle group, serving residential, nursing and community-based care providers UK-wide.
Every assessment type you need is customisable or built from scratch, with no limit on how many, letting you create what you need around your distinct care practices.
Additional features include, emotion and engagement mapping against every record of care, task management, staff skills, and training.
Backed by PRSB's highest level, Level 3, for About Me and Personalised Care and Support Plan, and built on modern, cloud based technologies, we support you to be ready for the future of digital transformation in care.
A mobile app supports point-of-care recording whilst your with the service user, not afterwards.
Structured person-centred care records help you to reduce your admin time and save carers time every on every shift, whilst also protecting the valuable funding residents are entitled to.
This solution has been assured for use in:
- Domiciliary care such as home care and live in care
- Extra care services
- Supported living services
- Shared lives
- Care home services without nursing such as residential homes, rest homes, convalescent homes, respite care, mental health crisis houses, therapeutic communities
- Care home services with nursing such as nursing homes, convalescent homes with nursing, respite care with nursing, mental health crisis house with nursing,
This solution has the following features:
- Build, adapt or fully customise assessment templates to match your care practice
- Residents can view and contribute directly to their own care plan and record
- Family and approved contacts can view and contribute to a resident's care record
- Tracks real progress against each person's own care goals and outcomes
- Visual body maps capture and record treatment information clearly
- Tracks staff skills, experience and training against your own custom template
- Direct messaging lets care workers notify each other within CareDocs
- Integrates with Electronic MAR systems for safer medication administration
- Live GP record data flows into CareDocs via read-only GP Connect access
- Reports are structured to evidence CQC Key Lines of Enquiry at inspection
All solutions on the Assured Solution List offer the core capabilities of a digital social care record (downloads in a spreadsheet).
This solution also offers the following:
- tbc
Standards describe the technical specification or operating conditions which represent best practice for digital social care record solutions. These standards must be fully met by all solutions on the Assured Solution List within an agreed timeframe.
|
Standard |
Description |
Status |
|---|---|---|
|
Business Continuity and Disaster Recovery |
Ensures that solutions are supported by robust business continuity plans and disaster recovery measures. |
Compliant |
|
Clinical Safety |
Supports the management of clinical risk and patient/service user safety. |
Compliant |
|
Commercial |
Underpins all commercial activity relating to the Buying Catalogue by defining rules governing commercial relationships and setting out standards of behaviour. |
Compliant |
|
Data Migration |
Supports the safe and effective migration of data if a buyer changes from one solution to another. |
Compliant |
|
Data Standards |
Defines detailed technical standards for the storage, management and organisation of data and specifies standardised reference data, terminology and codes. |
Compliant |
|
About Me Standard (PRSB) |
Supports sharing important details about a person and how they want to receive care. This standard is a requirement under Data Standards. |
Compliant |
|
Personalised Care and Support Plan Standard (PRSB) |
Enables the right information for people to manage their own care. This standard is a requirement under Data Standards. |
Compliant |
|
Hosting and Infrastructure |
Supports best practices for infrastructure and hosting of systems. For example, ensuring systems are cost effective, secure and energy efficient. |
Compliant |
|
Information Governance |
Supports the controls needed to ensure that sensitive personal data is kept confidential, is accurate and is available to authorised users when required. |
Compliant |
|
Non-Functional Questions |
Enables NHS Digital to assess the risk associated with the assessment of a solution against other overarching Standards. |
Compliant |
|
Testing |
Ensures that a suppliers’ software delivery test processes are of sufficient quality and rigour. |
Compliant |
|
Interoperability |
Defines a comprehensive set of standards, interfaces and protocols that solutions will use when working together. |
Compliant |
|
GP Connect |
Supports sharing of data held within GP IT solutions across health and social care organisations. |
Compliant |
|
Email Standard |
Supports the secure transmission of sensitive and confidential information by email. |
Compliant
|
|
|
The Minimum Operating Data Standard is a legally required Information Standard Notice developed to ensure a consistent baseline recording of data for direct social care |
Compliant |
Please contact the supplier to discuss their pricing.
CareDocs offers additional, unassured services at an extra cost, including software functionality, hardware supply.
Contact CareDocs to discuss current options and pricing to make sure they meet your needs.
CareDocs provides associated services to help you implement and optimise the solution, including staff training and data migration.
Contact CareDocs to discuss current options and any associated costs.
Interoperability is the ability to connect and communicate with other systems.
NHS assured integrations
GP Connect is a system which makes patient information available to appropriate clinical and non-clinical staff. Find out more about using GP Connect.
| Type of integration | What this means | Stage |
|---|---|---|
| GP Connect HTML view | View a patient's GP record with read-only access | Complete |
| GP Connect appointment booking | View, book, amend or cancel patient GP appointments | In development |
| GP Connect structured records | Access a patient's GP record in a structured format, so the data can be imported and processed in whatever way is needed | In development |
Supplier assured integrations
- CareDocs offers bespoke integration with third-party systems based on individual customer requirements.
- Specific integrations are scoped and built on request.
- Contact CareDocs to discuss integration needs.
CareDocs offers three implementation tiers: self-serve for straightforward go-lives, standard training for most teams, and a fully project-managed rollout for larger or multi-site groups.
Every onboarding follows the same path: discovery, migration, training and go-live, followed by a hypercare period of extra support while your team settles in.
Most services reach adoption within 40 working days (8 weeks), though engagement continues beyond that. Full coverage across all shifts can take up to 60 working days (12 weeks), depending on package tier, sites and data volume.
You'll provide a main point of contact and one or more CareDocs Champions, tech-confident, change-ready staff scaled to team size and shift pattern. They ensure staff attend training, and review and supply care plan data ahead of migration.
Your Customer Success contact owns onboarding and remains your account manager beyond go-live, backed by our UK-based Customer Services team and 24/7 support centre.
This solution is supported by the following client application types:
| Browser Based Application | |
| Browser-based application (Y/N) |
Yes |
| Browsers supported (please list) |
CareDocs supports the current and previous major release of all leading modern browsers, including: Google Chrome, Microsoft Edge, Mozilla Firefox and Safari. As a modern web application, we recommend using an up-to-date, auto-updating browser for the best experience and full functionality |
| Responsive Design (Y/N) |
Yes |
| Mobile first approach (Y/N) |
No |
| Plug ins or extensions required (Y/N) |
No |
| Plug in details (500 characters max) |
|
| Minimum connection speed required | CareDocs requires a stable internet connection with a minimum speed of 2 Mbps (download and upload) for standard use. As the solution supports photo and video capture, a minimum upload speed of 4 Mbps is recommended for the best experience when uploading media. CareDocs can be accessed via broadband, 4G or 5G mobile connections |
| Recommended desktop aspect ratio and screen resolution | CareDocs is optimised for a 16:9 aspect ratio at a minimum screen resolution of 1366 x 768. For the best experience, we recommend 1920 x 1080 or higher. |
| Hardware requirements (500 characters max) |
CareDocs runs on any device with a modern web browser and an internet connection, including desktops, laptops, tablets and smartphones. There is no minimum processor or memory requirement beyond what your device needs to run an up-to-date browser. For the best experience, we recommend a device manufactured within the last 4-5 years with at least 4GB of RAM. A device camera is required to use photo and video capture features |
| Additional information (500 characters max) |
CareDocs requires no local installation, as a browser-based application. Brief connection interruptions are handled within the existing session. Extended connection loss ends the session, requiring the user to sign back in; any unsaved entry in progress at that point will need to be re-entered. |
| Native Mobile or Tablet Application | |
| Mobile or tablet application (Y/N) |
Yes |
| Supported operating system details (1000 characters max) |
CareDocs is available on both iOS and Android. We support the current and previous two major versions of each operating system, in line with standard mobile app practice. Users are recommended to keep their device's operating system up to date for the best experience and full functionality. |
| Minimum connection speed required | The CareDocs mobile app supports offline record entry. Carers can create new entries without an internet connection, which are automatically synced once connectivity is restored, so no data is lost when working offline. For optimal performance with live entries and syncing, a minimum connection speed of 2 Mbps (download and upload) is recommended. |
| Minimum memory requirement | A minimum of 2GB RAM is recommended for smooth performance. Performance may be affected by low available memory caused by other apps, cached data or general device management |
| Additional storage requirements (300 characters max) |
CareDocs typically requires under 100MB of local storage. Additional space is needed for records, photos or video created while offline and pending sync, and this can grow if a device stays offline for an extended period. |
| Minimum necessary CPU power description (300 characters max) |
No specific minimum CPU is required beyond a standard processor found in a mainstream smartphone or tablet manufactured within the last 4-5 years. Older or budget devices with limited processing power may experience reduced performance. |
| Recommended mobile/tablet aspect ratio and screen resolution | CareDocs is optimised for standard tablet aspect ratios (4:3 and 16:10). An 11-inch screen is recommended for the best user experience; smaller screens remain supported but may require more scrolling or zooming. |
| Device capabilities required (500 characters max) |
A device camera is required to use photo and video capture features. A microphone is required to use verbal note capture. Both are optional features and not required for core use of the application. |
| Hardware requirements (500 characters max) |
CareDocs runs on any modern smartphone or tablet running a supported version of iOS or Android, with WiFi or 4G/5G cellular connectivity for syncing |
| Additional Information (500 characters max) |
The CareDocs mobile app supports offline record entry. Carers can create new entries without an internet connection, which are automatically synced once connectivity is restored, so no data is lost when working offline. For optimal performance with live entries and syncing, a minimum connection speed of 2 Mbps (download and upload) is recommended. The mobile app is a companion to our web application, focused on point-of-care recording, with full functionality available via the web app |
| Public Cloud | |
| Public cloud hosted? (Y/N) |
Yes |
| Public cloud hosting requirements and details | Internet conenction 2mb donwload and upload minimum |
| Public cloud hosting requirement details URL | Internet connection only required and a device that is able to support modern browser eg Chrome. |
| Does the user require a HSCN or N3 connection to use this Catalogue Solution? (Y/N) |
No |
| Private Cloud | |
| Private cloud hosted? (Y/N) |
Yes |
| Private cloud hosting requirements and details | Internet conenction 2mb donwload and upload minimum |
| Private cloud hosting requirement details URL | We offer private hosting option which can sit on completely separate infrastructure |
| Data centre hosting model description (1000 characters max) |
UK based hosting - separate database and code base to support private cloud hosting |
| Does the user require a HSCN or N3 connection to use this Catalogue Solution? (Y/N) |
No |
Upcoming developments include:
- A dedicated CareDocs mobile app, giving care workers full offline access to resident records, care plans and daily logging, with automatic synchronisation once connectivity is restored.
- A dependency calculator, helping providers evidence the level of care and support each resident needs – directly supporting staffing decisions and funding conversations with ICBs and local authorities.
- Mobile Device Management (MDM), letting providers centrally secure, configure and monitor every device used to access CareDocs DSCR, reducing IT risk and administrative overhead.
- AI-assisted tools to support care documentation.
- An enhanced report engine, giving providers the ability to build, save and customise their own reports at resident, service and organisation level.
- Integration with IoT devices such as sensors and remote monitoring equipment, bringing alerts and readings directly into the resident's care record.