OneAdvanced Care Cloud

Summary

"Care Cloud is a single digital care management solution for all care settings used by businesses of varying sizes and levels of complexity. It offers recording of service user details, assessments, and care plans plus a mobile application used at the point of care."

This solution is not fully compliant with all DSCR effective standards.  The supplier is working to remediate this.  This status should be considered during any procurement decisions as this solution may be removed from the Assured Solution List and the List should be checked before contract signature.

Contact details

Email: mark.a.moore@oneadvanced.com

Address: Advanced, The Mailbox, 101 Wharfside Street, Birmingham, B1 1RF

Phone: 0330 343 4000

Website: https://www.oneadvanced.com/products/care-cloud/

Information about this solution

“Care Cloud is a flexible all-in-one care software solution that allows you to have complete control over all elements of the business from a single application and common user interface. This means less staff training and better reporting across the entire care service.

Our comprehensive solution includes care management, applicant and staff management, operational management and quality and compliance monitoring.

Care Cloud is suitable for all sizes of care or support organisations.  With all the key information in one place, Care Cloud allows you to see and do what you need to 24/7 in a safe and secure manner."

About the Supplier

Advanced is a leading provider of sector-focused SaaS software, headquartered in Birmingham, UK. Our mission is to power the world of work through software that effortlessly gets the job done for our customers giving them the freedom to focus on thriving for their customers and people.

Health and Care customers trust Advanced to deliver seamless transformation through innovative, powerful technology. Our solutions are deployed across social care, urgent and unplanned care, community and mental health, primary care and secondary care. We put our customers at the heart of everything we do. Our years of sector knowledge mean that we are a strategically important to our customers and in turn our technology touches the lives of millions of people every day.

We believe that the combination of exceptional software and dedicated individuals is the foundation of our success. Our commitment to our customers underpins our commitment to our people. 

This solution has been assured for use in:  

  • Extra care services
  • Supported living services
  • Care home services without nursing such as residential homes, rest homes, convalescent homes, respite care, mental health crisis houses, therapeutic communities
  • Care home services with nursing such as nursing homes, convalescent homes with nursing, respite care with nursing, mental health crisis house with nursing

This solution has the following features:

  • Recording details of the people you support including their care preferences  
  • Digital forms-based assessments allowing you to create forms that best fit your requirements
  • Intelligent Care Planning and Management supporting person centred care 
  • Process and task automation for streamlining service provision and promoting consistency
  • Mobile Application designed in partnership with Care Providers; optimised for point of care use 
  • Staff Management including training, compliance and completion of employee reviews
  • Secure Multi Factor Authentication (MFA) and persona driven role based access
  • Modern, intelligent dashboard driven data analytics supporting user-defined data views and charts
  • Integration to other line of business systems

All solutions on the Assured Solution List offer the core capabilities of a digital social care record (downloads in a spreadsheet).

This solution also offers the ability to:

  • enable a social care provider to add to assessment templates/ pre built care plans
  • measure progress against a target outcome/ goal for the individual receiving care
  • use body maps to capture treatment information
  • store video information about the care provided
  • store photographic information about the care provided
  • provide access to required information about an individual even when offline
  • record information about the skills, experience and training of staff
  • enable a social care provider to define a template list of the skills, experience and training of their staff
  • enable a care worker to view care recipient generated information related to specific tasks
  • send notifications/ messages to other care workers
  • enable authorised third parties (including family members) to view care plans and records, including ones they did not create
  • enable authorised third parties (including family members) to write to care plans and records, including ones they did not create
  • enable social care providers to build, save and amend their own summary reports for individual recipients of care.
  • enable social care providers to build, save and amend their own summary reports at a site and service level.

This solution is not fully compliant with all DSCR effective standards.  The supplier is working to remediate this.  This status should be considered during any procurement decisions as this solution may be removed from the Assured Solution List and the List should be checked before contract signature.

Standards describe the technical specification or operating conditions which represent best practice for digital social care record solutions.  These standards must be fully met by all solutions on the Assured Solution List within an agreed timeframe.

Standard

Description

Status

Business Continuity and Disaster Recovery

Ensures that solutions are supported by robust business continuity plans and disaster recovery measures.

More information about the Standard

Working toward compliance

Clinical Safety

Supports the management of clinical risk and patient/service user safety.

More information about the Standard

Working toward compliance

Commercial

Underpins all commercial activity relating to the Buying Catalogue by defining rules governing commercial relationships and setting out standards of behaviour.

More information about the Standard

Compliant

Data Migration

Supports the safe and effective migration of data if a buyer changes from one solution to another.

More information about the Standard

Working toward compliance

Data Standards

Defines detailed technical standards for the storage, management and organisation of data and specifies standardised reference data, terminology and codes.

More information about the Standard

Working toward compliance

About Me Standard (PRSB)

Supports sharing important details about a person and how they want to receive care. This standard is a requirement under Data Standards.

More information about the Standard

Working toward compliance

Personalised Care and Support Plan Standard (PRSB)

Enables the right information for people to manage their own care. This standard is a requirement under Data Standards.

More information about the Standard

Working toward compliance

Hosting and Infrastructure

Supports best practices for infrastructure and hosting of systems. For example, ensuring systems are cost effective, secure and energy efficient.

More information about the Standard

Working toward complaince

Information Governance

Supports the controls needed to ensure that sensitive personal data is kept confidential, is accurate and is available to authorised users when required.

More information about the Standard

Working toward compliance

Non-Functional Questions

Enables NHS Digital to assess the risk associated with the assessment of a solution against other overarching Standards.

More information about the Standard

Working toward compliance

Testing

Ensures that a suppliers’ software delivery test processes are of sufficient quality and rigour.

More information about the Standard

Compliant

Interoperability

Defines a comprehensive set of standards, interfaces and protocols that solutions will use when working together.

More information about the Standard

Working toward compliance

GP Connect

Supports sharing of data held within GP IT solutions across health and social care organisations.

More information about the Standard

Working toward compliance

Email Standard

Supports the secure transmission of sensitive and confidential information by email.

More information about the Standard

Working toward compliance

 

 

This information is currently being updated. Contact the supplier to discuss their pricing.

Additional services are add-ons that provide additional, unassured, functionality to a solution at an extra cost.

If you’re interested in additional services, we encourage you to undertake your own assessment to make sure the functionality meets your needs.

Additional services are available at a flat price. Contact the supplier for additional services and prices.

Associated services help you implement or optimise a solution. For example, staff training or data migration services.

Associated services are available at a flat price. Contact the supplier for associated services and prices.

Interoperability is the ability to connect and communicate with other systems. 

NHS assured integrations

GP Connect is a system which makes patient information available to appropriate clinical and non-clinical staff. Find out more about using GP Connect.

Type of integration What this means Stage
GP Connect HTML view View a patient's GP record with read-only access To be completed as part of standards compliance
GP Connect appointment booking View, book, amend or cancel patient GP appointments  Not in development
GP Connect structured records Access a patient's GP record in a structured format, so the data can be imported and processed in whatever way is needed  Not in development

 

The Care Cloud implementation process is broken down into the following steps:

  • Step 1: An experienced Project Manager is assigned, the project scope agreed, and the project plan is reviewed along with key milestones and dates.
  • Step 2: The system is commissioned and user accounts created.
  • Step 3: Training and familiarisation with the system is provided as part of a baseline support package.
  • Step 4: Consultancy is used to build on the system training with our experienced consultants providing a bridge between your needs and the capabilities of Care Cloud.
  • Step 5: System Go-Live where your Project Manager and Consultant will support you and your staff to ensure a smooth transition.
  • Step 6: Following Go-Live, we will focus on signing off the implementation project once you are completely satisfied. We will introduce your Account Manager, Customer Support Manager, and our Customer Success Team who will become your primary points of contact.

This solution is supported by the following client application types:

Application type Supported

Browser-based application

Yes

Desktop application

Yes

Mobile or tablet application

No

Browser-based application

Browser application feature Details

Browsers supported

Google Chrome, Microsoft Edge.

Responsive design

Yes

Mobile first approach

No

Plug-ins or extensions required

Yes

Minimum connection speed required

Connection speed required is comparable to normal web browsing requirements.

Hardware requirements  No minimum hardware requirement

Native desktop application

Desktop application feature Details

Supported operating systems

N/A

Minimum connection speed required

N/A

Minimum memory requirement

N/A

Additional storage requirements

N/A

Recommended desktop aspect ratio and screen resolution N/A

Recommended desktop aspect ratio and screen resolution

N/A
Hardware requirements N/A

Mobile or tablet application

Mobile/tablet application feature Details

Supported operating systems

The Care Cloud App is available in both the Apple App Store and Google Play Store and Advanced undertake to ensure that all versions of both the Android and iOS operating systems which are supported by Google and Apple respectively, are also supported by the Care Cloud App.

Mobile first approach

No

Minimum connection speed required

No minimum connection speed and offline working is supported

Minimum memory requirement

2GB

Additional storage requirements

None

All solutions on the assured solutions list are cloud-based.

Care Cloud uses Amazon Web Services (AWS) public cloud hosting

You do not need a Health and Social Care Network connection to use this service. 

Care Cloud continues to build on existing functionality with regular updates. These include:

  • Enhancements related to forthcoming 2025/2026 care data standards for data capture
  • CQC evidence gathering to support evolving inspection criteria
    Further enhancements to the payroll functionality to offer modern flexibility on conditions of pay
  • UI enhancements
  • Interoperability developments for additional data sharing
  • Continued analysis and prototyping into the safe use of AI to reduce Care Admin and Improve quality or Care.

We also have an idea portal where customers can raise their ideas and vote on others ideas. Roadmap budget is reserved for the most popular ideas and ones which will benefit you and the people you care for most.

 

Last updated: 21 June 2024